Senior Field Application Engineer, International Programs

Persistent Systems is looking for a Senior Field Application Engineer supporting international programs and system integration and fielding. As part of our Integration Engineering team, you will support system integration of Persistent Systems products into vehicles and aircraft, test execution, network design, report generation and delivery, and responses to RFIs and RFPs.  You will play a pivotal role in communicating technical challenges and new requirements to our engineering department as you strive to solve problems. This role requires excellent communication skills as you will be required to work across the entire Persistent Systems team including Sales, Field Operations, Programs Management, Engineering, and Quality to provide customer solutions. 

Position Responsibilities

• Maintain an expert knowledge of Persistent Systems products to build customer relationships through interpreting and developing their requirements  
• Integrate Persistent Systems products to meet complex system requirements 
• Carry out test procedures that determine that the outcome of the integration has met the requirements 
• Convey system integration progress to the management team, and escalate issues and concerns expediently 
• Identifying short-term and long-term customer issues; providing information and data pertinent to deliberations, and recommending options and courses of action   
• Conduct Root Cause analysis to troubleshoot customers’ integrated system issues and collaborate with the product development and test engineers to resolve technical issues.  
• Developing test plans, methodologies followed by final reports and summaries for both internal developers and external customers  
• Educating clients about the system and hardware integration procedure, its implementation and its use. 
• Track and carry out integration tasks to ensure that systems integration of Persistent System’s products are optimized and meet program requirements
• Defining integration strategies and methods and then planning them in accordance with established deadlines and time schedules 
• Creating and providing technical documentation that explains upcoming or existing integrations to non-technical individuals 
• Provide technical updates to customers for new products and firmware improvements 
• Developing technical portions of responses to RFI / RFP and other similar customer requirements  

Minimum Qualifications  

• Experience with RF communications, Network systems, and/or MANET Networks  
• Proficiency in data collection and analysis   
• Proficiency in technical concepts such as wireless, mobile IP, RF propagation with an understanding of hardware and software concepts  
• Proficiency in networking concepts such as IP routing and switching and VPN architectures  
• Understanding of product development and systems architecture design  
• Experience working directly with customers and end users  
• Strong interpersonal and communications skills, written and verbal  
• Must be available to travel up to 25% of the time 

Preferred Qualifications

• Bachelor’s degree in electrical, mechanical, or software engineering 
• Proficiency using programing languages such as Python, C, C++, Java  
• Net+, Sec+, CCNA, or CWNA certifications  
• Experience with RF mapping and planning tools such as Cloud RF 
• Experience with wireless concepts such as MANET, Mesh, Ad-hoc, protocols and web architecture, with an understanding of hardware and software concepts  
• Proficiency in advanced technical software packages such as Wireshark and/or MATLAB  
• DoD Information Operations and Cyber Security experience  
• Must possess an active Secret US Security Clearance  

The base pay for this role can vary from $129,000 to $161,000 a year based on the selected individual's education and experience. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off; flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and veterinary benefits. 

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.