Senior Client Services Manager

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

This is a fully remote position and can be located anywhere in the U.S. The candidate must be able to work either Central or Eastern Time zones.

The position offers a competitive base salary along with an additional compensation plan.

The Client Success Manager is a strategic account manager and supporter for primarily existing post-sale customers within Enlyte’s Managed Care Solutions. This role requires deep expertise across multiple services lines to serve as a trusted advisor for clients, and an advocate for Enlyte.  This is an exciting and ever-changing position within a dynamic Managed Care and Software Solutions company with great opportunity to grow your career internally, either in leadership or as an individual contributor.

• Works collaboratively with all internal areas of Enlyte to organize and respond to customer concerns and requests
• Takes initiative to improve existing processes, both internally at Enlyte and within customer workflows
• Maintains direct contact with customers before and/or after the sale of various products
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue
• Responds to customer inquiries to determine appropriate product solutions, either new or existing
• Analyzes data and trends of customer results to provide consultative action plans to the customer
• Organizes, prepares for, and facilitates Partnership Reviews for clients, typically on-site at the customer’s location
• Monitors and maintains current contracted revenue from the customer; identifies areas for revenue growth which fit into the customer’s existing set of solutions
• Becomes the Subject Matter Expert on the customer internally, answering inquiries including reporting up to the Enlyte Senior Leadership Team

• High School Diploma or GED equivalent is required; Bachelor’s Degree strongly preferred
• Demonstrated expertise in bill review and at least one additional clinical service (Utilization Review, Case Management, or similar
• Worker's compensation, healthcare, or auto insurance experience required; Workers' compensation experience strongly preferred
• 5+ years’ of relevant experience and/or in customer-facing office environments
• Proven experience managing complex, multi-stakeholder relationships with employers, Third-party administrators, or carriers
• High degree of competency with MS Office Suite – Outlook, Word, PowerPoint, Excel
• Experience with executive-level presentations / public speaking
• Strong analytical skills with ability to interpret data and trends across multiple service lines
• Excellent written and verbal communication skills

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $75,000- $115,000 annually, and will be based on a number of additional factors including skills, experience, and education.  

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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