Logo for Trillium Health Resources

Grievance Coordinator

Trillium Health Resources

Role overview

Qualifications

  • High School Diploma/GED with six years of experience in the field
  • Associate's degree with four years of experience in the field
  • Bachelor's degree with two years of experience in the field
  • Must have a valid driver's license and reside within North Carolina

Responsibilities

  • Maintain and coordinate grievances and complaints
  • Evaluate/investigate grievances/complaints and interact with callers
  • Maintain grievance module and report on data for compliance
  • Ensure grievances and complaint files comply with regulations

Key facts

Hard skills

Grievance Arbitration Customer Complaint Resolution Crisis Intervention Mental Health

Other skills

  • Communication
  • Teamwork
  • Problem Solving

About the company

Trillium Health Resources logo

Trillium Health Resources

Health Insurance (Payers)

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company details

Company typeSME
IndustryHealth Insurance (Payers)
Company size501 - 1000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Pay Plan Title: Coordinator

Working Title: Grievance Coordinator

Cost Center: 6400/Appeals & Grievances

Position Number: 91442

FLSA Status: Exempt

Posting Salary Range: $56,270 - $69,898

Office Location: Remote within North Carolina


POSTING DETAILS:


Make an Impact


Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.


Why Work for Us? 


Trillium believes that empowering others begins with supporting our team. We offer our employees:


  • A collaborative, mission-driven work environment
  • Competitive benefits and work-from-home options for most positions
  • Opportunities for professional growth in a diverse inclusive culture


Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.


If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!


What We’re Looking For


Trillium Health Resources has a career opening for a Grievance Coordinator to join our team! The Grievance Coordinator is responsible for maintaining and coordinating grievance and complaints. Coordinators are responsible for providing support to members and recipients, providers and other callers seeking to file a concern; monitoring and maintaining accurate grievance policies and procedures based on State and Federal guidelines, NCQA standards and other measures; and maintaining and reporting grievance; and complaint statistics. Additional duties are needed to support the grievance and complaint process.


On a typical day, you might:


  • Evaluate/investigate the circumstances of the grievance/complaint, which includes interacting with callers to gather information regarding their concern, collaboration with other internal Trillium departments to help gather information and documents for the investigation, and document in the grievance/complaint module. Interfaces with providers and external entities, as required, to resolve grievances and complaints. Uses professional discretion to determine whether allegations contained in grievances or complaints violate established rules or policies and helps determine what is an appropriate response to the contents of complaints or grievances.
  • Maintain and adjudicate member and recipient grievances and complaints in a timely manner, ensuring notification letters are updated and sent to the grievant/complainant accurately and timely based on the most current formats and timelines as established by State and Federal regulations.
  • Maintain and update the grievance module, spreadsheets and Trillium’s on-line grievance/complaint submission portal to help track, and report on grievance/complaint data for NCQA, EQR and State Requirements as well as gather information for the Compliance Committee.
  • Establish and ensure grievances and complaint files are maintained in accordance with 42CFR and contractual and accreditation standards.


Employee Benefits:


Trillium knows that work/life balance is essential. That’s why we offer:


  • Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
  • Work-from-home options available for most positions
  • Health Insurance with no premium for employee coverage
  • Flexible Spending Accounts
  • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
  • NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
  • 401k with 5% employer match and immediate vesting
  • Public Service Loan Forgiveness (PSLF) qualifying employer
  • Quarterly stipend for remote work supplies


Qualifications


Required:

  • High School Diploma/GED and six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
  • Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
  • Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population or field; OR
  • Equivalent combination of education/experience. 
  • Must have a valid driver’s license.
  • Must reside within North Carolina. 
  • Must be able to travel within catchment as required.


Preferred:

  • Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population.


Deadline for Application: August 4,2026@11:59pm


How to Apply


To be considered, submit your application and resume through our ADP Career Center. Your resume must include:


  • Employer name, dates of service (month/year), average hours worked per week, and essential job duties
  • Education details (degree type, date awarded, institution, field of study)
  • Licensure/certification information, if applicable


After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.


Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.


Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.


#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Conference Coordinator Related jobs

Indiana (USA)Conference Coordinator

Other jobs at Trillium Health Resources

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.