Process and Standards Manager, Vault

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are looking for a meticulous and process-minded individual to join our team as a Process and Standards Manager. In this position, you will be the process engineer for the vault, responsible for documenting, standardizing, and continuously improving every workflow so that vault operations run with zero defects and full auditability. You will partner closely with the Client Logistics Manager, Vault Operations, and other departments to identify gaps, build institutional-level controls, and prepare the vault to onboard new categories.

You’ll report to the Senior Manager, Vault Operations and Customer Experience and work at our New Castle, DE office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite

What You’ll Do:

• Design, document, and maintain industry leading standard operating procedures across all vault workflows for normal and high-value (VIP) standards, ensuring every process is documented, version-controlled, and auditable

• Establish and monitor SLAs for vault operations, tracking performance against zero-defect and on-time standards

• Triage and catalog recurring production and operational issues and partner with your direct report to redesign workflows that eliminate them

• Partner with Security and Facilities to ensure physical and digital security safety of valued assets meets institutional-grade standards; own the compliance audit cadence against standards

• Act as the process engineer for bringing new categories into the vault, building repeatable onboarding standards ahead of category expansion

• Conduct regular audits and regression testing of vault processes and documentation to ensure compliance with institutional-level controls

• Own formal root-cause analysis and permanent corrective-action documentation for all escalated incidents

• Partner with the Client Logistics Manager to translate logistics pain points into standardized, scalable procedures

• Collaborate with cross-functional teams (Ops, Customer Service, CRC, Claims, Security, Facilities) to ensure process documentation reflects the full item journey

• Train and support vault staff on new and updated standards, ensuring consistent adoption across the team

Who You Are:

• Prior experience in process engineering, quality assurance, operations standards, or a similarly structured operational role

• Proven ability to design and document scalable processes and drive adoption across teams

• Strong attention to detail along with excellent research and analytical skills

• Strong organizational skills and the ability to manage multiple process initiatives simultaneously

• Strong understanding of Google Sheets, Docs, and similar tools

• Excellent written and verbal communication skills along with the ability to collaborate effectively with cross-functional teams

• Experience building and/or auditing institutional-level controls is highly desirable

• Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Salary Range: 

The salary range for this position is $125,307 - $147,420. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

#LI-Remote #BI-Hybrid #BI-Remote 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

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If you are based in California, you can read information for California residents here.