Domestic Traffic Analyst

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products reach 32,000+ retailers in 92 countries. We make everyday essentials that make you feel exceptional.

The Role

We're hiring a Domestic Traffic Analyst to keep our US shipments moving on time and on budget. You'll coordinate with carriers, freight forwarders, warehouses, and 3PLs every day. Your job is to catch problems before they happen, not after. This is a new role, created because our shipment volume grew faster than one person could handle alone. You'll own carriers, deliveries, and system updates. A teammate will own palletization and load planning, and you'll work closely together.

What You'll Do

• Keep on-time-in-full (OTIF) delivery at 92% or higher across wholesale and DTC shipments.
• Manage domestic freight and logistics costs so they stay at or below 5% of COGS.
• Respond to any carrier, forwarder, warehouse, or 3PL issue within 24 hours.
• Arrange carriers and deliveries, and keep our systems updated with real-time shipment status.
• Spot at-risk shipments early — capacity issues, customs holds, warehouse backlogs, weather — so people can act before a delivery is missed.
• Handle trade compliance paperwork (Incoterms, customs documents) for shipments with international touchpoints.
• Choose the best shipping mode — air, rail, or truck — based on cost, time, and risk.
• Keep our TMS and ERP (NetSuite) data accurate so other teams can trust it.
• Work closely with our palletization and rerouting teammate so nothing falls through the cracks.
• Help protect our OTIF standing with retail partners like Walmart and Target.

What You Bring

• Strong knowledge of global logistics: Incoterms, international documentation, and customs rules.
• Experience coordinating air, rail, and truck shipments.
• Great communication skills — you respond fast, even across time zones.
• Comfort working in TMS (transportation management) tools.
• ERP experience, ideally with NetSuite.
• The ability to juggle many shipments at once without dropping the ball.
• Comfort using AI tools to work faster and smarter.
• A proactive mindset — you flag problems early and bring solutions, not just alerts.
• A hands-on attitude — you're willing to call a driver, chase a document, or fix a system gap yourself when needed.

Location: Remote — Mexico