Senior Client Success Manager

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. 

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

The Senior Client Success Manager serves as the primary point of contact for assigned client account(s), focusing on building strong strategic relationships, ensuring successful program execution, and delivering exceptional client value. This role blends day-to-day program management and client engagement with elevated accountability for identification of growth and financial performance.

Key Responsibilities 

Client Relationship Management

• Build and maintain positive relationships with client contacts at various organizational levels, including senior stakeholders.
• Act as a trusted liaison and advocate for client needs within Augeo.
• Ensure timely, transparent client communications through regular updates, meeting coordination, and proactive issue resolution.

Program Management

• Serve as the day-to-day contact and program owner for assigned account or account portfolio.
• Partner with Solution Delivery and Project Management to capture business requirements and ensure timely, accurate program execution.
• Coordinate and maintain meeting cadence with internal and client teams, including agendas and recaps.
• Manage program scope, timelines, financial performance and quality expectations as outlined in Service Agreements.
• Prepare and present Change Orders and Statements of Work for program adjustments.
• Own revenue and gross profit (GP) targets for the assigned account or portfolio, monitoring performance against goals and proactively flagging risk to leadership.
• Ensure accurate and timely invoicing for client programs.
• Collaborate with internal teams (Operations, Marketing, Technology, etc.) to deliver program components effectively.

Growth & Continuous Improvement

• Identify and cultivate opportunities for program enhancements; partner with Strategy and leadership teams to develop and present recommendations directly to clients.
• Contribute insights during client reviews to demonstrate program impact and value; lead portions of client business reviews as needed.

What you need to be successful in this role

• 5+ years of client relationship management or account management experience.
• Four-year college degree required.
• Demonstrated proficiency using AI tools in daily flow of work preferred.
• Experience with employee, channel, or customer loyalty programs preferred.
• Strong organizational and communication skills to manage multiple priorities.
• Ability to build and maintain client relationships and resolve issues effectively.
• Basic financial literacy for program performance, invoicing and budget support.
• Proficiency in Microsoft Suite for reporting and presentations.
• Flexibility for remote work; preference for Eastern or Central US presence.

How this position is measured

• Client satisfaction and retention.
• Accuracy and timeliness of program execution.
• Quality of client communications and responsiveness.
• Contribution to incremental program improvements.
• Adherence to budget and invoicing accuracy.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

Equal Employment Opportunity

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program