Software Engineering Manager - Customer Care and Aftersales

Job Description

The Role

General Motors is seeking a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales (CCA) Order Entry and Retail Inventory applications. This leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM’s SaaS First, Cloud First, AI First direction.

What You'll Do

• Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.

• Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.

• Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.

• Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.

• Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.

• Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.

• Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.

• Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.

• Translate complex business processes into clear engineering priorities and execution plans.

• Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.

• Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.

• Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Your Skills and Abilities (Required Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, Cybersecurity, or a related technical field, or equivalent practical experience.

• Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.

• Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.

• Experience delivering and supporting business-critical applications.

• Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.

• Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.

• Strong communication, organizational, and people leadership skills.

• Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience with supply chain, order management, retail inventory, dealer systems, or aftersales domains.

• Experience leading modernization of legacy or hybrid application portfolios.

• Experience with cloud migration and cloud-native engineering practices.

• Experience with high-availability systems and incident management for revenue-impacting platforms.

• Familiarity with data-driven decision making, platform metrics, and AI-enabled product opportunities.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $160,000-$290,000.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.

This job may be eligible for relocation benefits.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.