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Concierge Manager (Production Services) [Maternity Cover]

90 Seconds

Role overview

Qualifications

  • Deep understanding of content and various video types
  • High level of experience in production, client management, and project management
  • Exceptional organizational skills and relationship building ability
  • Experience in content strategy and planning

Responsibilities

  • Oversee the production of multiple video projects from quoting to publishing
  • Ensure successful delivery of services on the 90 Seconds platform
  • Facilitate communication between customers and creators for smooth project delivery
  • Resolve video project-related issues and manage brand relationships

Key facts

Hard skills

Video Production Project Management Client Services Content Strategy Production Engineering Content Creation Video Editing Live Streaming Event Scheduling

Other skills

  • Communication
  • Organizational Skills
  • Relationship Building
  • Adaptability

About the company

90 Seconds logo

90 Seconds

Film, Video & Sound Production

Established in 2010, 90 Seconds is a global video creation platform trusted by the world’s biggest brands, like Amazon Unilever and Deloitte, to create high-quality videos such as Customer Stories, Event videos and Company News anywhere in the world. 90 Seconds has revolutionised and built a creative community of 13,800+ Creators, equipping Brands with global or regional presence to create fully global or hyper-localised video campaigns. 90 Seconds has proprietary technology that supports an end-to-end suite of collaboration tools, helping Brands seamlessly connect and track every component of video production to an automated and simplified workflow.

Company details

Company typeSME
IndustryFilm, Video & Sound Production
Company size51 - 200

Links

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Job description

At 90 Seconds, our mission is to connect brands and local creators everywhere to create and tell the world’s stories in motion.
 
We are looking for an experienced Concierge Manager to guide our customers through the video production journey using our online platform, ensuring the successful delivery of professional video creation services provided exclusively via our creator partners; planning & creative, shooting and editing. This unique role combines client, project, and community management, working across all aspects of the 90 Seconds platform - production operations, services, and brand accounts management. 
 
As a Concierge Manager with extensive professional video production experience you will be part of 90 Seconds Concierge service. This Concierge service directly provided both production and account based services. 

What you'll love doing
  • Successfully oversee the production of a number of video projects at any time, spanning from quoting, shoot and logistics planning, production management duties, to publishing.
  • Oversee the delivery of 90 Seconds Services and Solution on the 90 Seconds platform 
  • Overview all the production services, ensuring the successful running of the 90 Seconds operations
  • Ensure that 90 Seconds services are delivered consistently via processes in the system
  • Manages the growth and relationships of 90 Seconds Brands.
  • Facilitate communication between customers and creators to ensure smooth project delivery.
  • Assist in resolving video project-related issues.
  • Become the expert in our 90 Seconds Solutions and deliver each solution professionally and completely. 
  • You will love the Productize, Order, Matching, Delivery and Content & Account app features. Become the expert in these features and help deliver all these for our brands. 
  • You will be able to work with a large variety of creators globally

    • Who you are
  • Someone who has a really deep understanding of content, an in-depth understanding of the various content video types and being able to identify the requirements to fulfill this video production. 
  • Someone who has the ability to research, analyze and identify trends in video content creation and consumption and propose these to existing clients as opportunities. 
  • Has high level of experience in production from quoting, client management (Ordering Support), enable to pair gigs with the correct talent needed (matching), project management from start to finish (Run My Creation). 
  • Highly experienced in video production management - managing multiple projects end-to-end and juggling budgets, resources, schedules, clients.
  • Someone who has skills in deconstructing a video to understand the production processes involved in its creation. 
  • Someone who has hands on experience using video creation hardware and software
  • Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability; this is a dynamic and fast-paced role!
  • Someone who has experience in content strategy and Planning. 
  • Someone who understands market trends, is able to identify gaps in client content plans and deliver solutions to help them be relevant and up to speed within the market video space. 
  • Someone who enjoys technology and collaborating with a global team online.
  • Someone who understands can identify repeat purchase opportunities and can productize these opportunities.
  • Someone who understands the different social platform content products, their formats and specifications. 
  • Someone who can quickly immerse themselves into a company culture - can quickly adapt to change at a high-speed pace, is data-driven, and can be fully ramped to achieve new business targets.
  • Exceptional written, verbal, and interpersonal communicator, as building authentic relationships with clients and partners is a must.
  • A flexibly “always-on” attitude to ensure project delivery dates are met.
  • A huge plus if you have experience in live streaming and production of large scale events.
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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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