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Senior Customer Success Manager

Role overview

Qualifications

  • Proven experience in customer success or account management
  • Strong understanding of AI-driven commerce solutions
  • Excellent communication and interpersonal skills
  • Ability to solve complex problems and adapt quickly

Responsibilities

  • Empower businesses to innovate and grow using our commerce ecosystem
  • Deliver personalized experiences across various channels
  • Collaborate with cross-functional teams to optimize customer outcomes
  • Support customer engagement and satisfaction initiatives

Key facts

Hard skills

About the company

Commerce logo

Commerce

Computer Software / SaaS

Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we help brands unlock the full potential of their data, connect systems, and deliver seamless, personalized experiences across every channel. Visit commerce.com or follow us for more. #PoweredByCommerce

Company details

IndustryComputer Software / SaaS
Company size1001 - 5000

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Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

https://docs.google.com/document/d/1OwxSaNoeWVtrfc-Q41LCycPZsSHTDahWCQ3wzPR_r74/edit?tab=t.0

Compensation Transparency


The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

  • require payment of recruitment fees from candidates;

  • request personally identifiable information through unsanctioned websites or applications;

  • attempt to solicit money from you as part of the hiring process or as part of an employment offer;

  • solicit money to complete visa requirements as part of a job offer.


If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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