About Us
Buddle was established in response to the need for a trusted and value driven remote team solution. We know engaging remote staff can be a daunting proposition for businesses, but we are passionate in showing the many financial, social and environmental benefits of a remote team.
All of our teamwork from home, allowing them the flexibility to create the lifestyle they desire. A suitable and professional home office is a prerequisite for all our team. Buddle employees love the healthy team culture and enjoy their regular team meet ups, social events and reward programs.
About the Role
As the Guest Liaison and Property Manager Support, you will serve as the cornerstone of the guest communication, ensuring seamless stays at the client’s short-term holiday rentals. You'll wear multiple hats, managing inquiries, vetting guests, reporting maintenance requests. If you are committed to delivering top-notch customer service at every touchpoint, and are dedicated to building positive relationships with guests, property managers, and stakeholders that will drive positive reviews and repeat business, we'd love to meet you!
Key Responsibilities
Guest Liaison:
- Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website).
- Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags.
- Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns.
- Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience. forwarding or assigning emails to relevant team members.
- Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members.
- Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed.
Operations and Maintenance:
- Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution.
- Utilize Homehero software to manage guest bookings, communications, up-to-date property information, and tasks.
- Maintain and update property information and documentation in Google Drive.
Maintaining Excellence:
- Identify areas for enhancement in the guest experience and implement solutions to improve service.
- Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service.
- Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.
Other Responsibilities
- Complete other tasks assigned by the team as needed.
- Stay up-to-date on industry trends and best practices in short-term rentals.
- Foster a positive and collaborative team environment.
About You
- 1-2 years of experience in short-term rental operations, guest communications, hospitality, and property management
- Excellent written and verbal communication skills, with a proven track record in customer service or hospitality.
- Strong organizational and time management abilities with meticulous attention to detail.
- Ability to thrive in a fast-paced environment, multitasking, prioritizing tasks, and meeting deadlines effectively.
- Proficiency in various booking platforms, property management software, and communication tools such as Homhero, Google Drive, Gmail, Airbnb, Booking.com, and VRBO preferred.
- Positive and enthusiastic attitude, coupled with a solution-oriented approach and a passion for exceeding guest expectations.
- Ability to work both independently and collaboratively as part of a team.
Finer Details
Schedule: TBD
Start Date:TBD
