MiCAL Crisis Specialist - Frontline Strong

Description

• Provide support to first responders
• Login to helpline applications
• Accept incoming calls, chats and/or texts of a varying crisis nature
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Address callers experiencing crisis and utilize de-escalation techniques
• Document each encounter while in-call
• Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
• Minimum 1 year experience in mental health, substance use, and/or crisis work
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

• Generous Paid Time Off
• Shift premiums
• Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
• Competitive wages