Remote Operations Support & Virtual Assistant

Job Summary:

We are seeking a reliable and self-motivated Remote Operations Support & Virtual Assistant to handle inbound up-sales calls, customer follow-ups, and daily operational coordination. This role supports quoting, delivery scheduling, ETA updates, rebate management, and issue resolution while ensuring excellent customer service and accurate recordkeeping. The ideal candidate is highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment. Strong communication skills, professional phone and email etiquette, and the ability to work independently while collaborating with internal teams are essential. This position offers an opportunity for growth within a dynamic and customer-focused organization.

Key Responsibilities:

• Handle inbound up-sales calls and communicate effectively with customers.
• Conduct timely follow-ups with clients and prospects.
• Prepare and send quotes accurately.
• Identify and coordinate with truckers and transportation partners.
• Schedule deliveries and manage delivery timelines.
• Update ETAs (Estimated Time of Arrivals) and communicate changes proactively.
• Resolve issues and address operational or customer-related problems.
• Manage rebates and ensure accurate tracking and processing.
• Support additional tasks related to the role.

Qualifications & Requirements:

• Strong English communication skills (written and spoken).
• Excellent interpersonal and collaboration skills.
• Experience with inbound sales and up-sales is preferred, but not required.
• Previous Appliances Store experience is highly preferred.
• Excellent Phone and Email etiquette.
• Familiarity with basic QuickBooks functions, highly preferred.
• Prior experience in administrative, personal assistant, operations support, or related roles.
• Strong multitasking and organizational skills with the ability to learn quickly and adapt.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills with the ability to work independently.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
• Ability to quickly learn new systems, software, and workflows.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Schedule 9AM-5PM EST Mon-Thu, Friday 9AM-1PM EST.
• Great work environment with potential for growth.