Req ID: 481912
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to Love's: The primary purpose of this remote position is to manage and solve customer’s Truck Care maintenance back-office issues.
Job Functions:
- Manage a portfolio of Fleet accounts; respond to customer maintenance issues, solve issues where applicable, identify who within Love’s can fix issues, follow up with internal resources until issue is solved, contact customer with resolution
- Fix billing issues, find absent PO’s,and/or facilitate communication between store management and customers to resolve customer concerns
- Work as a team with the Total Truck Rep, Regional Account Manager and Area Manager to solve Truck Care related issues to improve customer service
- Report generation and analytics
- Responsible for complete and accurate customer data within Salesforce customer management software
- Communicate with Fleet customers on a daily basis and as needed
- Other duties assigned as needed
Experience and Qualifications:
- High school diploma or equivalent
- Bachelor’s Degree in Business Administration, Management or Marketing preferred
- 2-3 years’ experience in customer service or customer focused account management preferred
Skills and Physical Demands:
- Self-motivated, sales driven and detail oriented individual. This individual will office from home and must be a self-starter
- Proficient in Microsoft Office Outlook, Microsoft Excel, and ability to learn new software applications and computer programs
- Excellent verbal and written communication skills
- Team work and time management skills
- Must be available for occasional evening and/or weekend work
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
