Research Services Specialist

IMS Legal Strategies serves trusted law firms and corporations worldwide to elevate strategies and protect reputations. IMS provides comprehensive solutions for complex legal and business matters, including specialized advisory and analytical support, global expert witness services, data-driven litigation consulting, powerful visual advocacy, and flawless presentation technology. As a strategic partner for the full case lifecycle, we work collaboratively with clients to uncover and analyze core arguments, develop a strong story around key themes, and deliver compelling presentations that reinforce the narrative.

IMS offers a fully integrated international team with decades of practical experience in more than 45,000 cases and 6,500 trials. We are driven to help clients overcome challenges and achieve the best possible results. Together, we win. Visit imslegal.com for more.

JOB SUMMARY: 

The Research Services Specialist is responsible for providing exceptional technical and operational support for jury consulting research projects, including focus groups, mock trials, and other litigation consulting engagements. Working closely with the Jury Consulting and Trial Presentation teams, this role ensures the successful planning, coordination, setup, operation, and maintenance of audiovisual, data collection, and presentation technology used during research events. 

The ideal candidate is highly organized, technically proficient, proactive, and client-focused, with strong project management, communication, and problem-solving skills. This position requires frequent travel and the ability to manage multiple projects while maintaining a high standard of quality and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Research Project Support 

• Coordinate and execute all audiovisual and technical setups for jury consulting research projects, including focus groups, mock trials, and other litigation consulting engagements 
• Travel to project locations to install, operate, monitor, and troubleshoot audiovisual and presentation equipment throughout research events 
• Partner with Jury Consulting and Trial Presentation teams to ensure seamless execution of all technical components before, during, and after each project 
• Coordinate the shipping, tracking, inventory, and return of audiovisual equipment and project materials 

Equipment Management 

• Test, configure, troubleshoot, maintain, and inventory presentation equipment to ensure optimal performance and reliability 
• Monitor equipment inventory, storage locations, and maintenance schedules 
• Identify equipment issues and advances proactively and recommend solutions or replacements to upgrade client experience and minimize downtime 

Project Coordination 

• Manage multiple research projects simultaneously, ensuring timelines, logistics, and technical requirements are met 
• Collaborate with internal teams to coordinate project schedules, equipment needs, travel arrangements, and resource allocation 
• Maintain detailed project documentation, equipment records, and post-project reporting 
• Continuously evaluate processes and recommend improvements that enhance operational efficiency and service quality 

SKILLS & EXPERIENCE: 

• Strong knowledge of audiovisual presentation technology, including equipment setup, operation, maintenance, and troubleshooting 
• Excellent project management and organizational skills with the ability to manage multiple concurrent priorities and meet critical deadlines 
• Exceptional client service skills and a commitment to delivering high-quality support. 
• Strong analytical and problem-solving abilities with a proactive, solutions-oriented approach 
• Excellent verbal and written communication skills 
• Demonstrated initiative, accountability, and follow-through with minimal supervision. 
• Ability to work independently while contributing effectively as a collaborative team member 
• Comfortable working in fast-paced environments and adapting to changing priorities. 
• Energetic, dependable, and composed under pressure 
• Ability to travel approximately 50% of the time 

EDUCATION AND TECHNICAL REQUIREMENTS: 

• Associate degree or equivalent professional experience required; bachelor's degree preferred 
• Minimum of three years of experience in audiovisual presentation services, event technology, technical operations, or a related field 
• Experience managing projects, coordinating logistics, and supporting client-facing events preferred 
• Legal, litigation consulting, or professional services experience is a plus 
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and OneNote 

LOCATION: 

• This position is 100% remote and supports east to west coast time zones 

Our Employer Value Proposition Includes 

• A competitive compensation package with 401K match 
• Flexible PTO and 12 paid holidays 
• Robust Health & Welfare Benefits including medical, dental, vision, HSA, short term disability, long term disability, and life insurance, all with generous company contributions 
• Career development programs supported through an integrated Learning Platform 
• Talent Identification Program to recognize and reward our high performing, high potential team members through career growth opportunities and unique development experiences 

IMS Legal Services is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.