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Support Transition and Reentry (STAR) Manager

Trillium Health Resources

Role overview

Qualifications

  • Associate’s degree with three (3) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations
  • Bachelor’s degree with one (1) year of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations
  • Must have a valid driver’s license
  • Must reside within 75 miles of Trillium’s Catchment of North Carolina

Responsibilities

  • Provide direct supervision and support to QP level coordinators, licensed clinicians and certified peer support specialists
  • Monitor team’s quality of work and take corrective action as needed
  • Oversee complex cases ensuring sound decision making and wholistic client care
  • Collaborate with internal departments and external systems including prisons/jails, probation/parole, BH/SU providers, and other stakeholders

Key facts

Hard skills

Care Management Behavioral Health Criminal Justice Data Collection Human Services Juvenile Justice

Other skills

  • Team Leadership
  • Quality Assurance
  • Supervision
  • Communication
  • Collaboration
  • Decision Making

About the company

Trillium Health Resources logo

Trillium Health Resources

Health Insurance (Payers)

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company details

Company typeSME
IndustryHealth Insurance (Payers)
Company size501 - 1000

Links

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Job description

Pay Plan Title: Unit Manager

Working Title: Support Transition and Reentry (STAR) Manager

Cost Center: 9200/Community Transition

Position Number: 80144

FLSA Status: Exempt

Posting Salary Range: $70,338 - $94,075

Office Location: Remote within 75 miles of Trillium’s Catchment of North Carolina (See requirements section for included counties)


POSTING DETAILS:


Make an Impact


Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.


Why Work for Us? 


Trillium believes that empowering others begins with supporting our team. We offer our employees:


  • A collaborative, mission-driven work environment
  • Competitive benefits and work-from-home options for most positions
  • Opportunities for professional growth in a diverse inclusive culture


Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.


If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!


What We’re Looking For


Trillium Health Resources is seeking an experienced Support Transition and Reentry (STAR) Manager to join the Support Transition and Reentry (STAR) Team. STAR is a specialty care team serving incarcerated adults with complex behavioral health conditions. This leadership role provides direct supervision and oversight to ensure the delivery of high-quality, person-centered integrated care. The ideal candidate has experience leading a team, care management expertise, and is familiar with criminal justice systems, reentry programs and community-based services. 


On a typical day, you might:

  • Provide direct supervision and support to QP level coordinators, licensed clinicians and certified peer support specialists.
  • Monitor team’s quality of work and take corrective action as needed.
  • Oversee complex cases ensuring sound decision making and wholistic client care.
  • Support staff to effectively plan and coordinate member transitions from incarceration to the community.
  • Collect data, assign cases, and conduct quality audits.
  • Collaborate with internal departments and external systems including prisons/jails, probation/parole, BH/SU providers, and other stakeholders.

 

Employee Benefits:


Trillium knows that work/life balance is essential. That’s why we offer:


  • Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
  • Work-from-home options available for most positions
  • Health Insurance with no premium for employee coverage
  • Flexible Spending Accounts
  • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
  • NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
  • 401k with 5% employer match and immediate vesting
  • Public Service Loan Forgiveness (PSLF) qualifying employer
  • Quarterly stipend for remote work supplies


Qualifications


Required:

  • Associate’s degree with three (3) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR
  • Bachelor’s degree with one (1) year of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR
  • Equivalent combination of education/experience. 
  • Must have a valid driver’s license.
  • Must reside within 75 miles of Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
  • Must be able to travel within catchment as required.


Preferred:

  • Human Services or Criminal Justice degree. 
  • Master’s degree.
  • Minimum of two (2) years’ experience supervising a team (2 or more employees).
  • Minimum of one (1) year working in criminal justice or juvenile justice systems.
  • Provisionally or fully licensed by the state of North Carolina as a LCSW, LPA, LCMHC, LMFT, or LCAS.


Deadline for Application: July 31,2026@11:59pm


How to Apply


To be considered, submit your application and resume through our ADP Career Center. Your resume must include:


  • Employer name, dates of service (month/year), average hours worked per week, and essential job duties
  • Education details (degree type, date awarded, institution, field of study)
  • Licensure/certification information, if applicable


After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.


Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.


Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.


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