Project Manager, Optimization

Job title: Project Manager

Reports to: Director Platform Initiatives & Operations

Department: Merchant Solutions

Location: Remote

Grade: 16

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Project Manager of Optimization, Payment Operations, you will spearhead initiatives aimed at launching new projects, streamlining processes, change management, and elevating the customer experience. You'll be instrumental in driving projects from conception to realization, ensuring they deliver tangible business impacts.

Responsibilities: 

• Project Leadership: Lead initiatives to drive new projects, process improvements, change management, and enhancements in customer experience.

• Strategic Execution: Anticipate potential bottlenecks, prioritize projects effectively against business needs, and navigate technical constraints to ensure project success and quality outcomes.

• Ownership: Take full ownership of projects from the initial recommendation through to implementation, ensuring quality and that they achieve the desired business impact.

• Relationship Building: Forge and maintain strong relationships across cross-functional internal and external teams to facilitate project success.

• Data Analysis: Undertake ad hoc, data-intensive projects, applying strong analytical skills and comfort with numbers to inform decisions.

What Success Looks Like:

• Projects advance reliably and hit key milestones through steady collaboration and coordinated delivery across teams.

• Internal partners and executive stakeholders receive highly accurate, structured, and clear analyses that balance immediate troubleshooting needs with sustainable tools designed to improve collective efficiency.

• Core operational and workflow data is turned into practical, actionable insights that help the wider team continuously improve daily processes.

• Before rolling out any new report or dashboard tracking operational trends, formal feedback loops are conducted with internal teams to ensure the data accurately reflects their daily processing workflows and meets their reporting needs.

Candidate Requirements:

• 1-3  years of experience in project coordination, operations, or fintech. Card issuing experience is a plus

• Demonstrated experience in leading projects, influencing others, analytical thinking, and executing and implementing complex projects.

• A keen eye for identifying process improvements.

• Proven ability to identify open questions or areas of ambiguity and initiate conversations with the relevant parties to clarify unknowns.

• Exceptional written and oral communication skills, demonstrating strong analytical thinking.

• Ability to build and cultivate relationships within an organization to support project success.

• Experience working at a Payments Company and/or a financial institution

• A Bachelor's degree in Business Administration, Finance, Information Systems or related fields

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $65,000-$75,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

 Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.