Senior Manager, Policy & Digital Ecosystem APAC

Location: Delhi, India
Reports To: Senior Director – Advocacy and Industry Engagement, GSMA India

Position Type : Permanent

What the hiring manager says

The Asia Pacific regional team is a dynamic group of policy, technology, marketing, and Mobile 4 Development (M4D) experts spread across the region. Our policy team comprises individuals with diverse backgrounds, supported by a global team of specialists in London.

The policy team plays a crucial role in shaping the future of the mobile industry by:

Prioritising and executing GSMA policy programs aligned with member interests.

• Engaging with policymakers and regulators to advance policy discourse and contribute to market research.
• Representing the mobile industry's perspective on a wide range of digital economy and society issues.
• Building and nurturing relationships with the wider mobile ecosystem, government and policy stakeholders.
• Providing valuable insights on regional policy priorities to the global team.

About the Team

The Policy and Digital Ecosystem team drives GSMA’s advocacy, industry engagement and ecosystem-building agenda in India, working closely with government, mobile operators and technology partners to advance progressive digital policy and unlock the full value of connectivity.

The team focuses on strengthening India’s mobile and digital ecosystem through policy dialogue, strategic partnerships, industry roundtables and initiatives across areas such as 5G, digital infrastructure, cybersecurity, AI, enterprise adoption and emerging technologies.

About the Role

The Senior Manager – Policy and Digital Ecosystem, will play a critical role in strengthening GSMA’s engagement with key policy stakeholders, digital ecosystem players, including mobile operators, global system integrators, hyper-scalers, internet companies, enterprises, and third party aggregators. The individual will drive and execute strategic initiatives, partnerships, and thought leadership to advance GSMA’s agenda in India’s rapidly evolving digital landscape. This role is ideal for a dynamic professional with deep industry knowledge, strong stakeholder engagement skills, and a passion for driving transformation in India’s digital infrastructure.

 Key Responsibilities:

Digital Ecosystem Development

• Build and strengthen GSMA’s engagement with key digital players, including cloud providers, system integrators, AI startups, IoT firms, and digital service providers.
• Identify and promote strategic collaborations between mobile operators and digital ecosystem players to accelerate 5G adoption, AI, edge computing, and IoT innovations.
• Develop and execute programs, roundtables, webinars, and initiatives that foster partnerships between telecom operators and the wider digital ecosystem.

Industry Engagement

• Manage execution of current projects and curate new programs for industry engagement.
• Work closely with global GSMA teams to align India’s digital transformation agenda with GSMA’s global initiatives.
• Create reports and newsletters highlighting emerging trends, challenges, and opportunities in India’s digital economy.

Policy & Regulatory Collaboration

• Develop strategies to address policy challenges in the implementation and regulation of next-generation technologies, ensuring alignment with member priorities and GSMA positions.
• Engage with government bodies, regulators (DoT, TRAI, MeitY, etc.), and industry associations to shape policies that foster digital innovation and fair competition in the industry.
• Representing GSMA’s interests in policy consultation papers and industry forums.

Enterprise Digital Transformation & 5G Adoption

• Drive GSMA-led enterprise adoption programs that promote 5G use cases, the API economy, and industry digitalisation in sectors like manufacturing, healthcare, and smart cities.
• Collaborate with mobile operators and enterprises to accelerate the deployment of next-gen connectivity solutions.

GSMA Events & Community Building

• Contribute to GSMA-led events, including India Mobile Congress (IMC), and GSMA APAC programs, by curating discussions and inviting key industry leaders.
• Expand GSMA’s community of digital ecosystem players through engagement programs, networking sessions, and exclusive ecosystem member roundtables.
• Design creative ideas to keep the ecosystem engaged with current and relevant topics from the industry.

About You

• Policy expert in digital economy.
• Significant experience in the telecom, digital services, technology, or regulatory sectors.
• Strong understanding of India’s digital ecosystem, including telecom, cloud, AI, fintech, IoT, and enterprise digital transformation.
• Proven experience in stakeholder engagement, partnerships, and policy advocacy.
• Proven ability to navigate and influence policies on data governance, privacy and digital trust.
• Deep understanding of the ICT regulatory landscape.
• Established relationships with mobile industry players, platform companies, cloud service providers and policymakers.
• Excellent skills in drafting policy documents, presentation and program execution skills.
• Strong track record in developing industry programs, publishing insights, and driving ecosystem initiatives.
• Experience working with government, regulators, or industry bodies.
• Ability to interpret complex regulatory issues and develop strategic responses.
• Ability to drive initiatives in a matrix organisation.

About your skills

Communication -Strong communication skills are essential to translate complex policy, regulatory and technology issues into clear, compelling messages for government, industry and internal stakeholders. The role requires the ability to prepare policy briefs, discussion notes, presentations and external communication that are precise, persuasive and aligned with GSMA’s priorities.

Teamwork -The role will require close collaboration with GSMA colleagues across advocacy, technology, events, membership and global policy teams. Strong teamwork will help ensure that India-focused initiatives are well coordinated, draw on global expertise and deliver value to members and ecosystem partners.

Influence -The Senior Manager must be able to shape conversations and build support for GSMA’s policy positions without always relying on formal authority. This skill is important for engaging government, regulators, MNOs and ecosystem players in a way that advances constructive, industry-led outcomes.

Stakeholder Management -The role involves working with a diverse set of stakeholders, including mobile operators, government departments, regulators, technology companies, industry bodies and global GSMA teams. Effective stakeholder management will help build trusted relationships, identify shared priorities and convert engagement into meaningful policy and ecosystem outcomes.

Diplomacy -Diplomacy is critical when working across sensitive policy issues, competing industry perspectives and government priorities. The role requires sound judgement, discretion and the ability to navigate differences professionally while maintaining trust and credibility with all stakeholders.

Contract type

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What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.