Specialist, RCM Implementation

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

General summary:

The Revenue Cycle Implementation Specialist is responsible for onboarding new clients onto our RCM platform and supporting the successful configuration and go-live of revenue cycle workflows. This role is ideal for someone with a foundational understanding of healthcare billing and RCM processes who brings hands-on experience guiding clients through software implementations and onboarding programs. The specialist serves as a key point of contact for clients during the implementation lifecycle, ensuring a smooth transition and strong early adoption.

Duties and Responsibilities:

• Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization
• Develop and maintain implementation project plans, timelines, and milestone trackers
• Configure client accounts, workflow settings, and system preferences based on practice type and specialty
• Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows
• Serve as the primary client contact during implementation, managing expectations and escalating issues as needed
• Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements
• Assist clients in mapping existing workflows to platform capabilities
• Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools
• Contribute to the development of onboarding templates, training guides, and SOPs
• Track implementation metrics and flag risks or timeline delays to management proactively
• Assist RCM consulting team with gathering data requests and creating deliverables for data assessments

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in Microsoft Office Suite and/or project management tracking tools
• Apply foundational RCM knowledge to advise clients on charge capture, claim submission, denial management, and payment posting workflows
• Communication Skills: Strong verbal and written communication skills to convey complex information clearly and to facilitate training sessions and presentations.
• Project Management: Proficiency in managing projects from conception through to implementation and review, including time management and task prioritization.
• Collaboration: Ability to work effectively with cross-functional teams and build strong relationships with clients and Operations leaders.
• Problem-Solving: Strong problem-solving skills to quickly identify issues and develop effective solutions.
• Adaptability: Flexibility to adapt to changing needs, new technologies, and evolving business processes.
• Attention to Detail: Detail-oriented approach to ensure accuracy and completeness in enablement activities and documentation.
• Excellent verbal and written communication skills; comfortable presenting to small groups

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:

• Bachelor’s degree in business administration, Human Resources, or related field preferred.

• Minimum of 3-5 years’ experience in healthcare revenue cycle, medical billing, or practice management

• 3+ years of experience in client - facing implementation, onboarding, or training role

• Working knowledge of RCM fundamentals: CPT/ICD-10 coding basics, claim lifecycle, ERA/EOB processing, and denial management

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• This position is remote and requires long periods of sitting, interfacing with a desktop computer or laptop including mouse and keyboard, using a hard phone or soft phone.

TRAVEL REQUIREMENTS:

• 5% dependent on business and client need