About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Director, Rimini Products & Services. This role reports to the GVP of Rimini Security & Technology Solutions (STS) and is eligible for remote work from a home office located in Australia.
Position Summary
The Director, Rimini Products & Services is a senior leadership role responsible for organizational planning, resource management, financial planning, compliance, program management, and operational execution across the global Product Services organization. This role is part of the global customer support leadership team and is accountable for delivering structured, repeatable implementation, managed services, support, and related services for Rimini Street security, interoperability, monitoring, and other product offerings.
Product Services applies disciplined project management and delivery practices to support client implementations, managed services, and ongoing product support for both internally developed and commercial products. The Director will lead global project and delivery teams, develop team capabilities, drive operational efficiency, manage client relationships, and maintain high levels of client satisfaction, service quality, and delivery performance.
This role also requires strong client-facing leadership during complex or high-pressure situations, including security-related escalations and active client incidents. The Director will work directly with client stakeholders, including security teams, SOC teams, and C-level executives, to support clear communication, coordinated response, and effective issue resolution. The ideal candidate must be decisive, trusted, calm under pressure, and able to operate effectively in a demanding global client-service environment.
The Director will serve as an internal and external advocate for Product Services, partnering with Support, Service Development, Sales, Marketing, vendors, and consulting organizations to strengthen Rimini Street’s market position. This includes identifying opportunities to use AI, automation, and vendor partnerships to improve implementation support services, enhance service delivery efficiency, and deliver measurable value to clients.
Essential Duties & Responsibilities
- Provide overall leadership for multiple global Product Services delivery teams, with engineers and delivery resources distributed across North America, EMEA, Latin America, and Asia Pacific.
- Build, grow, and develop a strong, cohesive Product Services organization, including monitoring skill requirements, supporting sourcing and hiring, leveraging industry relationships to attract top talent, and developing team capabilities.
- Develop internal and external relationships that increase visibility, credibility, and adoption of the Rimini Street Products & Services organization.
- Drive operational metrics, processes, and governance to ensure the organization delivers high-quality services, operates efficiently, and scales effectively.
- Deliver clear, compelling, and executive-level presentations at client, industry, sales, and leadership forums as an advocate for Rimini Street and Product Services.
- Establish and promote Project Management Office discipline, standards, and repeatable delivery practices that can be used within Product Services and across related teams.
- Inspire and guide Project Managers, Architects, Business Analysts, Technical Analysts, QA Engineers, Support Engineers, Regional Managers, and other Product Services team members to deliver high-quality, on-schedule, and financially responsible projects.
- Manage client escalations during security incidents, providing timely assistance, leadership, and clear communication to support coordinated resolution activities.
- Work directly with clients’ security teams, SOC teams, and executive stakeholders to manage active security situations, align response actions, and support effective communication between client and Rimini Street teams.
- Utilize AI and automation to improve implementation support services, enhance delivery efficiency, reduce manual effort, and improve client outcomes.
- Identify, evaluate, and collaborate with technology vendors and partners to enhance AI-enabled capabilities that improve implementation, support, managed services, and overall service delivery processes.
- Develop hands-on product knowledge by learning and testing Rimini Street product offerings in a lab environment, using that experience to work with partners on product enhancements, contribute to roadmap decisions, and closely monitor support cases for trends, risks, and improvement opportunities.
- Support continuous improvement by translating lessons learned from implementations, escalations, and security incidents into repeatable processes, delivery playbooks, and operational improvements.
Additional Duties & Responsibilities
- Provides Program Management oversight of multiple simultaneous projects currently underway, assisting Project Managers as necessary and ensuring consistency, accuracy and quality for internal projects which impact the groups.
- Coordinates regular management team meetings with regional leadership and ensures follow up on projects assigned by the Group Vice President – Rimini Products, Services, Innovation and Development
- Be a thought leader. Keep abreast of current trends in the market and be able to articulate how they impact the Company
- Participate in appropriate professional organizations. Attend various conferences both in person and virtually and take part in user groups
- Lead thoughtful and reflective ‘lessons learned’ activities to learn from the past and benefit the future of Project Delivery within the organization
- Review and amend proposed commercial agreements and provide coaching to sales, legal and other groups on Product Services related requirements
- Assist the Product Services team for timely delivery and to achieve all Client and Employee satisfaction targets while managing to financial targets
- Communicate effectively across various organizations within Rimini Street (e.g., sales, client engagement (renewals), client on-boarding, development & QA, support, etc.)
- Provide expertise as needed to clients, Product Services team members, and with sales calls
- Be committed to excellence and high-quality standards (other job-related duties and responsibilities may be assigned from time to time)
Education
- Bachelor’s degree in computer science or related field or equivalent experience.
- Cybersecurity certifications such as CISSP, CISA, CISM, or equivalent security certifications are desired; if not currently held, the candidate should be willing to complete an appropriate certification within the next 18–24 months.
Location
Experience
- 15+ years relevant experience delivering complex projects at a Corporate / Enterprise level
- Track record building teams for optimal delivery of repeatable projects
- Global leadership experience managing a diverse team in multiple geographies
- Demonstrable history solving complex problems
- Leadership experience including building and maintaining high performing teams
- Experience with Salesforce and Financial Force or other Professional Services Automation software.
Skills
- Demonstrated ability to build a strong team of engineers possessing superb implementation, integration, and trouble-shooting skills
- Passionate focus on customer support
- Demonstrated ability to build long term, successful working relationships with Clients
- Strong knowledge of key application functionality, data model and Entity relationships
- Deep knowledge of Enterprise Software customization/extension methodologies
- A proven track record of leadership roles in projects
- Excellent interpersonal, presentation, and communication skills in the English language, both verbal and written, with the ability to communicate effectively with clients, prospective clients, senior stakeholders, and C-level executives globally
- Attention to detail and the ability to learn quickly
- Demonstrated ability to work independently and as part of a team
- Ability to travel without restriction both domestically & internationally up to 30% of the year
- Ability to work calmly and professionally in high pressure situations.
- The ability to work remotely from a home-based office in a virtual environment
- Ability to manage a team remotely while provided necessary guidance and leadership
Desired Qualifications
- Ability to think critically and make clear, responsible, and well-reasoned decisions
- Hands-on knowledge of incident response planning and execution is desired, including familiarity with coordinating response activities during security incidents.
- Reputation in the industry as a thought leader
- Practical experience in a Program Management tool like Financial Force would be beneficial
- Expert level experience in Excel and Business Reporting analytics tools would be beneficial
- Exceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
- Spoken and written communication to a business level in a non-English language, while not a requirement, would be beneficial
- Self-starter who can take initiative with process improvement
- Experience with localizations and global implementations would be an advantage
- Well-developed presentation and communication skills; effective working with clients
- Open, direct, and informative management style. The ability to develop relationships based on trust, confidence and respect with customers and colleagues
- Ability to multitask multiple projects, issues, and tasks
- Ability to scale with a rapidly growing business including addition of products and skillset
- Ethical with highest standards of integrity
- Well respected and well known in the industry based on past accomplishments
- In depth understanding of ERP Applications, Architecture, Technology, etc.,
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
