Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
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The Account Executive is responsible for leading the full end-to-end sales cycle, sales and account management strategy development and identifying growth opportunities in the US Payer and Clinical Reasoning territory and accounts. Clinical Reasoning includes, but is not limited to, Digital Quality Measures (DQM) for HEDIS, DQM for MIPS, Prospective Care Gaps Closures, and more.
This role will manage the sales cycle from lead generation, proposal and contract negotiations, through to deal closure and account management. This role is expected to meet or exceed the sales goals established by the Company while delivering the highest standard of integrity, quality, and customer service to our clients.
Responsibilities:
Develop and manage sales and account management strategies for the US Payer and Clinical Reasoning territory and accounts to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.
Generate new sales leads and identify new opportunities through networking and prospecting, including cold calling and utilizing the internal services provided to the sales team, by the company (i.e. marketing and public relations activities).
Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).
Build strong and sustainable relationships with varying levels of client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth.
Manage and resolve escalated customer challenges and roadblocks.
Develop and present insightful business reviews for client’s program performance that align with strategic initiatives.
Facilitate, coordinate and actively participate in contract negotiations across commercial and regulated healthcare and insurance programs.
Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner.
Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth.
Rapidly develop and maintain a strong network and deep knowledge of Smile’s products, CQL, market trends and customer environment.
Collaborate and support Partners to extend reach and drive product adoption.
Proactively prioritize sales and retention discussions with client(s).
Maintain a real-time understanding of the competitive landscape to understand win-based proposals and pricing.
Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
Participate in and contribute to sales planning status meetings.
Meet or exceed established sales quotes as well as maintain a robust sales pipeline.
Requirements:
8+ years of relevant sales experience in payer environments with B2B software or technology sales with demonstrated revenue generation impact, managing long sales cycles and the ability to consistently meet or exceed sales quotas and targets.
Demonstrated ability to close large and complex contracts in US Payer space, and developing complex client-focused strategic solutions for customers and prospects.
Previously demonstrated experience in consulting with varying levels of organizations including executives.
Strong knowledge of payer solutions function within the US, including commercial/employer-sponsored and government plans.
Knowledge of how to build and contract bundled payer/provider service models that stretch across several areas such as, but not limited to, value based care, telemedicine, screening, and therapeutics.
Ability to independently seek information, manage and respond to ambiguity, solve complex problems, align resources, and deliver results.
Strives to develop self and others; demonstrates a high degree of self-awareness and seeks to constantly raise standards for self, direct team, and others within Smile.
Ability to effectively and efficiently use software including Windows/Mac, Google Suite, HubSpot (CRM), preferred.
Ability to travel 25-40% of the time.
Additional Information:
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
