Customer Care Specialist

Are you passionate about building strong communities and supporting volunteers who make a real impact? We're seeking a Customer Care Specialist who will play a key role in shaping the future of newly established Girl Scout Troops. This is a full-time non-exempt position.

The Customer Care Specialist is responsible for providing the highest level of customer service to all members/customers, both external and internal via phone, email or in person. The Specialist produces provides direct administrative support to all customers, including staff and volunteers by producing flyers, certificates, materials, booklets, brochures, website editing, email communication and customer surveys. The Specialist maintains an integrated, comprehensive database of camp, events, program, membership, and training information via custom software. The Specialist is responsible for ensuring the accuracy, efficiency, and retrieval of processed data.

 This is a hybrid role, NOT a fully remote position. The selected candidate must reside in North Carolina, specifically within our council’s 41-county service footprint. The hourly rate of pay is $18.00.

MAJOR ACCOUNTABILITIES:

• Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
• Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
• Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
• Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
• Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
• Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
• Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
• Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
• Perform other duties as assigned.

• Minimum High School diploma or equivalent.
• Three to five years of previous office experience.
• Knowledge of Microsoft Office Suite with strong Excel skills.
• Experience in Adobe.
• Strong data entry skills.
• Excellent written and verbal communication skills with exceptional attention to detail.
• The ability to plan, organize, and prioritize workload, while managing multiple deadlines.
• Outstanding customer service.
• Ability to work as a team player.
• Demonstrated ability to maintain confidentiality.
• Commitment to GSNCCP and GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives. 
• Must be willing to obtain a GSUSA membership upon hire and renew annually.

Diversity, Equity, Inclusion & Belonging:

Girl Scouts – North Carolina Coastal Pines builds girls of courage, confidence, and character who make the world a better place. We are committed to diversity, equity, inclusivity, and belonging by creating a safe and welcoming environment for all through a shared responsibility of each and every member. We are dedicated to increasing our cultural competence and creating opportunities for authentic human-to-human connection by respecting, embracing, and celebrating what makes us all different.

GS-NCCP is an Equal Opportunity Employer:

Girl Scouts – North Carolina Coastal Pines provides equal employment opportunities to all qualified persons and prohibits discrimination and harassment of any type without regard to race, sex (including pregnancy, sexual orientation, transgender status, or gender identity), color, religion, national origin, disability, genetic information, age, marital status, veteran status, or other characteristics protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals to perform the position's essential function. If you require reasonable accommodation, please contact Human Resources at (919) 600-6314 or hr@nccoastalpines.org.