Housekeeping & Maintenance Operations Coordinator
Location: Philippines or Pakistan (Remote)
Company: Corporate Stays
Employment Type: Freelance – Full-Time | Remote
About Corporate Stays
Corporate Stays is a leading provider of furnished apartments and corporate housing solutions across Canada, the United States, and Latin America. We serve corporate travelers, relocation companies, insurance providers, production teams, government organizations, and individuals requiring flexible, high-quality temporary accommodations.
As we continue to grow, we are looking for a highly organized and proactive Housekeeping & Maintenance Operations Coordinator to help ensure our properties consistently meet the highest standards of cleanliness, maintenance, and guest readiness.
Position Overview
The Housekeeping & Maintenance Operations Coordinator is responsible for coordinating daily housekeeping, maintenance, inspections, and operational quality across the Corporate Stays portfolio using Breezeway.
This role ensures every property is guest-ready, operational issues are resolved quickly, and housekeeping and maintenance teams consistently deliver exceptional quality standards.
The ideal candidate is detail-oriented, organized, solution-driven, and comfortable managing multiple priorities in a fast-paced hospitality environment.
Key Responsibilities
Housekeeping & Maintenance Coordination
- Coordinate and oversee daily housekeeping and maintenance operations using Breezeway.
- Monitor all scheduled housekeeping, maintenance, preventive maintenance, and inspection tasks to ensure they are completed on time.
- Follow up on incomplete or overdue work orders until fully resolved.
- Coordinate with housekeeping staff, maintenance technicians, vendors, and contractors to ensure timely execution of tasks.
- Prioritize urgent maintenance requests to minimize guest disruption and operational downtime.
- Ensure all assigned properties are guest-ready before each arrival.
Property Quality Control
- Review completed tasks, photos, videos, and reports submitted by field teams to verify quality standards.
- Conduct property inspections before and after guest stays to ensure compliance with Corporate Stays' cleanliness and operational standards.
- Identify recurring operational issues and recommend process improvements.
- Escalate significant maintenance, quality, or guest-impacting issues to the Operations Manager when necessary.
Security Deposit & Damage Assessment
- Inspect properties following guest departures.
- Assess property conditions and determine whether security deposits should be approved, partially withheld, or fully retained based on documented damages.
- Maintain detailed documentation of damages, inspection findings, photos, and operational incidents.
- Coordinate with Guest Services and Operations regarding guest damage claims when required.
Operations Support
- Track operational performance through Breezeway and ensure accurate task documentation.
- Monitor property readiness to ensure accommodations are prepared before guest arrivals.
- Support inventory control by reporting missing, damaged, or replacement items identified during inspections.
- Collaborate with Guest Services, Reservations, Finance, and Operations to ensure accurate communication regarding property status.
- Ensure compliance with company operational procedures, cleanliness standards, and safety guidelines.
Performance Indicators
Performance will be evaluated based on measurable operational results, including:
- Housekeeping tasks completed on time.
- Maintenance requests resolved within target timeframes.
- Property readiness before guest arrivals.
- Inspection completion rate.
- Quality audit scores.
- Accuracy of damage assessments and documentation.
- Guest satisfaction related to housekeeping and maintenance.
- Reduction in operational issues and guest complaints.
- Timely completion of Breezeway tasks.
- Accuracy of inventory reporting.
Ideal Candidate Profile
The ideal candidate is proactive, highly organized, detail-oriented, and committed to operational excellence.
The successful candidate should have:
- Experience in hospitality operations, housekeeping coordination, property management, hotel operations, maintenance coordination, or vacation rentals.
- Experience using Breezeway is highly preferred.
- Excellent written and spoken English.
- Strong organizational and multitasking skills.
- Excellent communication and coordination abilities.
- Strong attention to detail and quality control.
- Ability to prioritize multiple operational requests simultaneously.
- Comfortable reviewing inspection reports, photos, and operational documentation.
- Ability to work independently in a remote environment.
- Strong problem-solving and decision-making skills.
- Experience in corporate housing, serviced apartments, hotels, or short-term rentals is a strong advantage.
