Game Management Operators (Casino)

Join our team as a Game Management Operators in the thriving iGaming industry! 🚀

🧩Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key: we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine. 

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

As a Game Management Operator, you'll help keep our casino portfolio running smoothly across multiple brands and markets. You'll manage game uploads, monitor content availability, resolve operational issues, and work closely with internal teams and external partners to deliver a seamless player experience and maintain a high-quality casino platform.

🎯 The responsibilities & the impact YOU will have:

• Manage daily game uploads, releases, and configurations, ensuring games are accurately synchronized across all brands, markets, and platforms.

• Monitor game availability, content accuracy, and platform quality through routine operational checks.

• Investigate and resolve first-line game-related issues, escalating complex cases and tracking incidents through to resolution.

• Create and manage tickets with game providers, aggregators, and internal teams to ensure timely issue resolution.

• Collaborate with Customer Support, Marketing, CRM, Product, and other stakeholders to support game releases, promotions, and market-specific updates.

• Maintain accurate operational documentation, tracking tools, and records while collecting data to support reporting and continuous improvement.

• Support the wider Casino Management team with day-to-day operational activities, helping deliver a seamless and engaging player experience.

⚡ All you need is…

• Previous experience in iGaming operations, support, content, CRM, or marketing-related roles.

• Strong organizational skills and exceptional attention to detail.

• Excellent communication and coordination skills with the ability to work across multiple teams.

• Comfortable working with spreadsheets, tracking tools, and back-office systems.

• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.

• A proactive mindset with a willingness to learn, take ownership, and continuously improve.

• Ability to collaborate effectively with internal stakeholders and external partners.

       Nice to have

• Familiarity with casino platforms, back-office systems, or content management tools.

• Exposure to promotional campaign management or provider communications.

🌟  Why You’ll love working here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.

• Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.

• Career Growth: We’re committed to your development, offering training and advancement opportunities.

• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.

• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.

• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.

• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

Apply today! Submit your resume in English and join us in creating unforgettable experiences. 
We can’t wait to hear from you!

All CVs are reviewed by our human recruitment team.