Vice President, Clent Engagement

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated.

We are seeking an idea-generating, solutions-oriented agency leader to serve as Vice President of Client Engagement within our Market Access division, which helps pharmaceutical and biotechnology companies gain market access for their brands and thrive in the changing healthcare landscape. Our Market Access business operates at the intersection of traditional market research, strategy consulting, and advertising agency services. This innovative model allows us to help clients deeply understand their customer targets and engage with precision and purpose to drive results.

In this management level, client-facing role, the Vice President, Client Engagement operates at a senior- level planning, coordinating, and directing advertising campaigns for agency clients as well as identifying and addressing changes in the marketing environment.

We’re looking for an experienced marketing leader with market access experience who can lead a large cross-functional team. This role requires someone who is an excellent communicator with strong writing skills who can effectively present strategic and tactical plans to senior management.

You should be able to utilize your experience and expertise to confidently provide insights and recommendations to clients.

Day to day responsibilities include:
• Provides leadership role for client and agency product teams
• Responsible for the strategic development and implementation of integrated marketing programs as well as ensures that all professional activities are in line with the agreed upon strategic direction
• Supervises creative development to ensure it adheres to the highest quality standards and communicates against strategy and objective across all communication channels
• Serve as primary team interface with client product directors and directors of marketing strategy liaison with client on brand and business issues
• Leads and supervises all activities between agency departments on the team
• Reviews monthly and quarterly financial tracking reports with Operations lead and presents reports to client brand management
• Formulates plans to extend business with established accounts
• Supervises and participates in new-business development
• Supervises account team members and monitors their performance both with their client counter parts and internally with other creative and operational departments. Distributes projects and reviews their progress continually to ensure professional growth is attained.
• Effectively leads client engagement and ensures the organic growth of the business through client relations
• Efficiently manages account budget, identifies areas of risk and provides solutions
• Identifies process or procedure opportunities for improvements and suggests resolutions
• Actively instills the company culture amongst the team
• Excels at client relations to ensure that the client has the optimal customer service experience

•Bachelor’s degree in marketing, communications, advertising or related field
• Minimum 8-10 years of experience in a fast-paced agency environment
• Demonstrated experience and success in leadership of cross-functional agency teams
• High motivation, good work ethic, maturity and personal initiative
• Strong oral and written communication skills
• Strong organizational skills and attention to detail
• Occasional travel may be required

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Competitive salary plus bonus scheme
• Medical, dental, and vision insurance options
• 401(k) plan with employer match
• Generous amount of paid time off annually + paid holidays
• Flexible spending accounts for health and dependent care
• Health Savings Account option with employer match
• Employee Assistance Program
• Paid short-term and long-term disability coverage and more

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