Manager, Software Engineering

• Strategic Leadership - Connect technical decisions to business outcomes and customer value. Influence roadmap priorities and technical direction through partnership and collaboration. 

• Technical Excellence - Demonstrate strong system design and software architecture capabilities. Drive engineering best practices including quality, scalability, reliability, and maintainability. 

• Product Partnership - Work closely with Product Managers and stakeholders to translate business objectives into technical solutions. 

• Coaching & Team Development - Build, mentor, and develop high-performing engineering teams. Foster a culture of continuous learning, accountability, and growth. 

• Innovation & Continuous Improvement - Challenge legacy processes and identify opportunities to improve workflows, systems, and outcomes. Encourage experimentation and creative problem-solving. 

• Communication & Influence - Effectively communicate with technical and non-technical stakeholders. Provide thoughtful technical guidance while constructively challenging business assumptions when appropriate. 

• Lead, mentor, and develop a team of high-performing software engineers, fostering a culture of accountability, collaboration, and continuous improvement.  

• Partner closely with Product Management to define roadmaps, prioritize initiatives, and deliver incremental business value through modern product development practices. 

• Guide system design, architecture, and technical decision-making for scalable cloud-based applications and services. 

• Oversee the delivery of software solutions, ensuring quality, reliability, security, and alignment with business objectives. 

• Drive adoption of engineering best practices including agile methodologies, CI/CD, automated testing, observability, and DevOps principles. 

• Continuously identify opportunities to improve applications, development processes, architecture, and infrastructure to increase team effectiveness and accelerate delivery. 

• Collaborate with engineering, product, and business stakeholders to challenge existing processes and develop innovative solutions that improve business outcomes. 

• Coach and support engineers through technical challenges, career development, and day-to-day execution. 

• Evaluate emerging technologies and make recommendations to leadership that improve scalability, efficiency, and operational effectiveness. 

• Analyze team performance, technical debt, and platform needs to inform strategic investment and prioritization decisions. 

• Foster strong cross-functional partnerships with product leaders, architects, and engineering leaders to align technical strategy with organizational goals. 

Other Preferred Knowledge, Skills and Abilities 

• 7-10 years as a software engineer 

• 3-5 years of experience leading a team of engineers preferred 

• 5+ years of experience in modern technology stacks, with a demonstrated ability to learn new technologies and adapt to evolving technical environments. While our teams primarily leverage Microsoft technologies, we welcome candidates from diverse technical backgrounds who are excited to expand their skillset. 

• An understanding of engineering fundamentals: testing automation, code reviews, telemetry, iterative delivery and DevOps 

• Experience working with continuous integration & continuous delivery tools, REST API development, serverless architecture, containerization, IaC, public cloud, application observability, GraphQL and/or event driven architecture 

• Experience delivering scalable applications using componentized and distributed architectures 

• Solid foundations in formal architecture, design patterns and best practices 

• Demonstrated ability to communicate effectively to both technical and non-technical, globally distributed audiences 

• Experience making recommendations to leadership on technology innovations to increase productivity and effectiveness. 

• Exposure to AI-enabled development tools, code generation models, or ML-driven insights (e.g., Copilot, embedding models, vector search). 

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

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