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IT Systems Analyst

Role overview

Qualifications

  • Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, Business, or a related field (preferred)
  • 5+ years of relevant experience without a degree may be accepted in lieu of degree requirements
  • Experience supporting enterprise business applications
  • Experience using ticketing and project management tools such as Jira

Responsibilities

  • Day-to-day support, maintenance, and optimization of software applications
  • Analyze requirements and troubleshoot application issues
  • Implement system enhancements to improve efficiency and user experience
  • Manage incidents, changes, and service requests

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Analytical Skills
  • Problem Solving
  • Communication
  • Teamwork

About the company

Sentara Healthcare logo

Sentara Healthcare

Hospitals & Health Care

Sentara Health celebrates a 130-year history of innovation, compassion, and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services, and a team of nearly 30,000 strong on a mission to improve health every day. This is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina. Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth

Company details

Company typeXLarge
IndustryHospitals & Health Care
Company size10001

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Job description

City/State

Virginia Beach, WA

Work Shift

First (Days)

Overview:

Overview

The IT Systems Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications that support Health & Wellness operations. This role partners with business and technical stakeholders to analyze requirements, troubleshoot application issues, and implement system enhancements that improve efficiency and user experience. Responsibilities include application support, file mapping and data integration activities, SQL-based research and analysis, testing software upgrades and patches, and managing incidents, changes, and service requests. The analyst works closely with cross-functional teams, leveraging tools such as Jira to track work and support project initiatives while ensuring applications continue to meet evolving business needs.

 

Education

  • Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, Business, or a related field (preferred)

  • or 5+ years of relevant experience without a degree may be accepted in lieu of degree requirements

Certification/Licensure

  • No specific certification or licensure requirements
 

Experience

  • Experience supporting enterprise business applications, including troubleshooting, maintenance, upgrades, and system enhancements.

  • Experience with SQL queries, data analysis, and research to support troubleshooting, reporting, and business requirements.

  • Experience with data integration processes, file mapping, data validation, and interface support.

  • Experience using ticketing and project management tools such as Jira for incident, problem, change, and service request management.

  • Experience gathering business requirements, documenting workflows, conducting system testing, and supporting application implementations.

 

Preferred Skills

  • Knowledge of healthcare, wellness, or population health applications.

  • Experience working with cross-functional business and technical teams.

  • Strong analytical, problem-solving, and communication skills.

  • Experience coordinating small projects or application enhancement initiatives.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$61,235.20-$102,065.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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