Customer Service Representative | Billing Support

Job Description

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction.

How You’ll Make an Impact

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Education

• High school diploma or equivalent

Experience

• Experience providing core basic customer service to external customers

Skills

• Ability to read, write, speak and understand English

Experience

• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

Additional Information

All your information will be kept confidential according to EEO guidelines.