Role overview

Qualifications

5+ years of experience in a client-facing role; fast-paced SaaS environment is preferred
Experience managing and leading a software/hardware Proof of Concept, Proof of Value, or Trial process
Project management experience (PMP a plus)
Bachelor's Degree or equivalent experience

Responsibilities

Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers
Partner in developing and implementing key goals, objectives, and success criteria for each trial
Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems
Create and deliver effective onsite and web-based training and best practice presentations

Key facts

Remote from: United States
Full time
Senior (5-10 years)
Client Success Manager
130 - 130K yearly
English

Hard skills

Trial Preparation Product Configuration Client Services Software As A Service (SaaS) Project Management Change Management

Other skills

Training And Development
Organizational Skills
Multitasking

About the company

Motive

Internet of Things (IoT) Platforms

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. We serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more. At Motive, we are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. We are looking for people from all backgrounds who want to make an impact on the millions of businesses that power the physical economy. Please visit gomotive.com or email us at feedback@gomotive.com for more info.

Company details

Company typeLarge

IndustryInternet of Things (IoT) Platforms

Company size1001 - 5000

Links

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Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As the trial process lead, Trial Success Managers (TSMs) will manage key elements of our proof-of-concept (POC) process impacting both trial conversion as well as the long-term success of the program. TSMs will instill confidence in Motive’s product set through consistent collaboration between Motive pre- and post-sales teams as well as external stakeholders. This is a high-profile role keenly focused on overall sales success and revenue growth of the company, particularly the Enterprise Sales business.

What You'll Do:

Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers
Partner in developing and implementing key goals, objectives, and success criteria for each trial
Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems
Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques
Create and deliver effective onsite and web-based training and best practice presentations
Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey
Communicate updates on major milestones and keeps all stakeholders informed of progress

What We're Looking For:

5+ years of experience in a client-facing role; fast-paced SaaS environment is preferred
Experience managing and leading a software/hardware Proof of Concept, Proof of Value, or Trial process
Project management experience (PMP a plus)
Strong organizational skills and the ability to multitask/handle urgent requests with poise and professionalism
Ability to interface at all levels within the organization to effectively communicate complex ideas and concepts clearly and concisely
Bachelor's Degree or equivalent experience
Ability to travel 20-25% domestically as well as potential international travel

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

The on-target earnings (base pay + commissions) for this role:

$100,000—$130,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.