Sr Advisor, Practice Performance (West Coast or Central Region)

Your Future Evolves Here

The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across markets. Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience. (This is a remote position, but the person selected for this role must reside in the West Coast or Central region.)

Key Responsibilities:

Provider Onboarding & Engagement

• Lead all provider onboarding and new market implementations.
• Coordinate provider setup, training, and education on policies and workflows.
• Maintain regular provider touchpoints to review performance and strengthen relationships.
• Simplify processes and align internal teams to enhance provider experience.

Performance Management

• Oversee and improve the FastPass (goldcard) performance program.
• Partner with practices to close performance gaps and meet quality and cost standards.
• Serve as subject matter expert for assigned markets in client-facing meetings.
• Analyze performance data, identify trends/outliers, and conduct root‑cause reviews.

Operational Support & Issue Resolution

• Resolve day‑to‑day operational issues, including provider inquiries and training needs.
• Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.
• Ensure provider satisfaction, retention, and timely issue resolution.

Qualifications (Required and Preferred):

• Must be able to travel up to 30% (REQUIRED)
• Bachelor’s degree preferred; 4+ years in provider operations or related fields.
• Knowledge of Medicaid/Medicare/Marketplace programs and key clinical specialties.
• Understanding of provider operations, prior authorizations, claims, and coding (CPT, ICD‑9/10).
• Proficiency in Word, Excel, and SharePoint.
• Strong analytical, communication, and relationship‑building skills.
• Highly organized, detail‑oriented, and effective under pressure.
• Skilled at influencing change and improving provider experience.
• Independent and collaborative.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.