Global Account Manager - EMS

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Global Account Manager sells TTM Technologies products and maintains relationships as the primary contact with assigned existing key global/international Electronics Manufacturing Service (EMS) partners. Accounts are key, highly strategic, and have complex requirements. This position is located in Florida.

Primary responsibilities include expanding and developing these accounts and providing customer service and pursuing new business within the account, rather than acquiring new accounts. Responsibility for developing and maintaining relationships with our global accounts leading to high levels of customer satisfaction and increased annual sales. Sales growth should include controlled business.

This position is an individual contributor role with indirect oversight and guidance of other sales employees. The GAM will work with all disciplines globally within their accounts and TTM including but not limited to all levels of management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service and Quoting Centers in support of the business unit.

The GAM will be responsible for significant key partner relationship management and development. They should develop customer contacts that will support TTM in all aspects of business management and provide professional leadership, coordination and strategy for their global account.

The GAM will participate in customer business reviews, negotiations and daily support as required by the customer and TTM. They will be responsible to communicate the customer’s initiatives, requests, requirements, comments, action items etc, back to the management of TTM and to follow through to completion all action items and commitments made to the customer.

This is a full-time position in which the candidate will be required to travel globally. The hours vary as support is required across North America, Europe and Asia. This includes conference calls, video conferences, phone calls, email and other communications in a timely manner to all regions.  

Duties and Responsibilities:

• Fulfill customer needs to ensure customer satisfaction

• Follow up on open quotes and business opportunities for TTM’s full product portfolio

• Monitor the performance levels of TTM and work with the site level management to drive improvement if needed

• Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities

• Work with TTM sales to provide guidance and support at the different TTM regional sites

• Participate in negotiations and QBRs at the customer’s designated site

• Develop and present strategic plans for growth

• Presentations to customers and TTM management and support teams as needed

• Initiate, recommend and provide solutions to customers

• Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations

• Work with accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur

• Provide monthly updates and detail regarding controlled business

• Work with the team to approve any customer rebates that may be in place

• Support any special projects or programs assigned by TTM management

• Written correspondence to customers and TTM employees and management as needed

• Manage Customer Information and opportunities in CRM

Essential Knowledge and Skills:

• Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth

• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers

• Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required

• Maintains a working knowledge of industry certifications and requirements for different market segments

• Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred

• Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction

• Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form

Education and Experience:

• Bachelor of Science degree plus 5 years of experience in sales or equivalent combination of education and experience

• A technical background is encouraged

• International experience preferred

• Exceptional communication skills and ability to read, write and understand the English language

• Proven history of successful sales performance, of providing customer service and support that exceeds expectations

• Excellent attention to detail; excellent organizational and prioritization skills

• Strong proficiency with working knowledge of Windows Excel, Word, Power Point, Outlook and Dynamics CRM

• Ability to handle a fast-paced environment with high volume of workload

• Available for travel (25% to 50%) and extended stay away from home

#LI-EC1 #COMBU

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.