Role overview

Qualifications

Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields
Knowledge in Microsoft Office Suite (Excel, Powerpoint)
First knowledge gained in Jira, confluence and mobile app development
Knowledge of e-mobility and charging industry

Responsibilities

Support team in areas such as Competitor Analysis and Pricing Intelligence
Document IONITY app features, user flows, and release updates
Assist with operational tasks related to the IONITY charging card
Collect, structure, and analyse customer reviews and feedback

Key facts

Remote from: Germany
Internships
Entry-level / graduate
German, English

Hard skills

Competitive Analysis Pricing Analytics KPI Reporting JIRA Atlassian Confluence Mobile Application Development Mobility Management Customer Centricity

Other skills

Microsoft Office
Communication
Analytical Thinking

About the company

IONITY

EV Charging Infrastructure

IONITY makes long distance travel with electric vehicles the new normal. The company builds and operates a High Power Charging (HPC) network along Europe's highways, using state-of-the-art technology with a charging capacity of up to 350 kW. By doing so drivers of current and future generations of electric vehicles — using the leading European charging standard CCS (Combined Charging System) — benefit from maximum charging speeds while taking a break on their journey. Every IONITY charging station consists of an average of four charging points. As a commitment to sustainability, all IONITY chargers deliver 100% renewable energy for both emission-free and carbon neutral driving. IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Mercedes Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor. More than 200 employees are shaping the future of e-Mobility at IONITY. The company is headquartered in Munich with an additional offices in Dortmund, Germany and Oslo, Norway. IONITY is an internationally registered trademark.

Company details

Company typeScaleup

IndustryEV Charging Infrastructure

Company size51 - 200

Links

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Job description

Your mission

Support team in various areas such as:

Competitor Analysis & Pricing Intelligence
- Research and monitor competitor pricing across European EV charging markets
- Prepare structured overviews and benchmarks to support pricing decisions for IONITY
App Documentation & Benchmarking
- Document IONITY app features, user flows, and release updates in Confluence and internal wikis
- Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey
KPI Reporting
- Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources
- Flag unusual patterns and help translate performance data into actionable insights for the team
Support Charging Card Handling
- Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders
Tariff Configuration
- Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems
- Prepare configuration files and support quality-checking of tariff data ahead of go-live
CX Review Management
- Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys
- Summarise key themes and present insights to support the team's customer experience agenda

Your profile

Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint).
Best case: First knowledge gained in Jira, confluence and mobile app development.
Knowledge of e-mobility and charging industry
Good communication skills.
Fluent in English/German is required.
A good analytical thinking and customer focused.
Be a highly motivated self-starter with a flexible, can-do attitude.
Availability for a minimum of 12 months.