Role overview

Qualifications

3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment
A strategic thinker who can zoom out to see the big picture and zoom in when details need attention
Exceptional communicator across all levels of the organization
Strong project management skills with the ability to juggle multiple priorities

Responsibilities

Lead and align all operational functions across teams to ensure efficiency and effectiveness
Drive the execution of strategies that support the company's mission, vision, and growth goals
Oversee team supervisors and ensure consistent, high-quality performance across the floor
Analyze performance data and metrics to make informed, strategic decisions

Key facts

Remote from: Anywhere
Full time
Operations Manager
English

Hard skills

Project Management Performance Metric Microsoft Dynamics CRM Operational Reporting

Other skills

Leadership
Adaptability
Solutions Focused
Communication
Strategic Thinking
Team Building

About the company

SMDigital Partners

Digital Marketing & SEO Agencies

At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.

Company details

Company typeSME

IndustryDigital Marketing & SEO Agencies

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

WHAT YOU'LL OWN

Lead and align all operational functions across teams to ensure efficiency and effectiveness
Drive the execution of strategies that support the company's mission, vision, and growth goals
Oversee team supervisors and ensure consistent, high-quality performance across the floor
Identify operational gaps and implement scalable, people-centered process improvements
Analyze performance data and metrics to make informed, strategic decisions
Build strong cross-functional relationships with HR, QA, Finance, and leadership
Lead regular operational reviews, reporting cadences, and team-wide communications
Foster a culture of accountability, ownership, and continuous improvement at every level

WHO YOU ARE

3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)
A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention
A proven people leader — you develop talent, build trust, and create teams that perform
Data-driven and decisive — you let metrics guide your strategy without losing the human element
Exceptional communicator across all levels of the organization
Strong project management skills with the ability to juggle multiple priorities without dropping the ball
Experienced with workforce management tools, CRMs, and operational reporting systems
Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

WHAT WE OFFER

Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
For Windows users: Windows 11 OS is required
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup