Operations Manager (Remote, Manila-Based)
Location: Manila-based, Fully Remote (Philippines time zone preferred)
Salary: PHP25,000–37,000/month
About us
We are a growth partner agency with over 10 years of experience helping global brands unlock revenue through data-driven websites, CRM solutions, and intelligent digital operations. We are a close-knit, fully remote team of passionate professionals striving for operational excellence and outstanding client results.
Why Join?
- Be part of a rapidly growing digital agency with an international reputation for innovation.
- Shape processes and culture during a pivotal period of agency expansion.
- Lead cross-functional teams and collaborate directly with senior management.
- Work remotely with cutting-edge tools and a vibrant, globally-minded team.
Key Responsibilities
- Lead and inspire cross-functional remote teams to deliver operational excellence and sustained client success.
- Optimize internal processes for greater efficiency and scalable growth across the agency.
- Own client success management: Ensure world-class service and satisfaction across all engagements.
- Develop, document, and update playbooks, SOPs, and process documentation for every operational area.
- Proactively monitor daily operations, swiftly resolving issues to guarantee smooth agency performance.
- Drive key agency-wide initiatives—from process improvements to team capability building.
- Collaborate with founders and senior leaders on strategic growth and innovation projects.
- Oversee a team of distributed professionals (marketers, designers, developers, and more).
Performance Metrics
- Streamline and standardize all core business processes within your first 6 months.
- Maintain a client satisfaction score of 9/10 or above.
- Achieve quarterly improvements in team efficiency and cross-departmental collaboration.
Tools & Platforms
Experience with these is a plus (but not required):
- HubSpot (CRM, Marketing, Sales, Service)
- Project Management suites (e.g., ClickUp, Asana)
- Google Workspace
- Loom
- Standard remote work software
What We’re Looking For
- Bachelor’s degree in business, management, or a related field.
- At least 2 years of experience in operations management, business process improvement, or a related field—ideally within a digital agency, startup, or tech environment.
- Experience with EOS (Entrepreneurial Operating System)
- Strong leadership, communication, and organizational skills.
- Proven success in remote team management and driving initiatives across departments.
- Demonstrated ability to write SOPs and process documentation.
- Analytical thinker and optimization mindset.
- Fluent in written and spoken English (additional languages a plus).
- Results-driven, proactive, and adaptable in a dynamic, multicultural environment.
Benefits & Perks
- Fully remote role, collaborate from anywhere in the Philippines (Manila time zone preferred).
- Annual leave & flexible PTO policy
- Sick leaves covered
- Personal and professional development budget
- Regular team recognition and rewards
- Diverse, inclusive, and supportive team with open communication
Application Process
To apply, please submit your CV and a short cover letter (<1 page) outlining your relevant experience and why you are excited to join.
Selected applicants may be asked to complete a brief practical assessment and provide references.
Submission without a CV and cover letter will not be considered.
