Virtual Service Representative

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio across commercial and patient engagement initiatives. 

We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting access initiatives, and enhancing connectivity between healthcare providers and field teams. 

This is your opportunity to join Inizio Engage and support a top biotechnology company advancing care for patients living with migraine. 

Why You’ll Love Working Here 

 
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

What will you be doing? 

• Support field teams in executing approved commercial strategies and campaign initiatives. 

• Engage healthcare professionals via phone and virtual platforms to reinforce product access pathways and specialty pharmacy distribution processes. 

• Assist with transition initiatives from retail to specialty pharmacy partners to improve product acquisition within healthcare settings. 

• Serve as a consistent virtual presence that builds rapport, strengthens relationships, and expands connectivity across stakeholders. 

• Leverage customer networks, digital tools, and CRM platforms to enhance reach and engagement. 

• Accurately document interactions, insights, and follow-up actions in accordance with client policies and compliance standards. 

• Maintain productivity metrics aligned with program objectives. 

• Demonstrate thorough knowledge of the migraine product portfolio, access landscape, and approved promotional materials. 

• Successfully complete all required product and compliance training (self-study, testing, virtual and/or in-person training). 

• Collaborate closely with Virtual Sales Managers, Field Regional Sales Managers, and Field counterparts to ensure aligned execution. 

• Support the execution of commercial strategies in compliance with FDA regulations, Federal Healthcare Program requirements, and client policies. 

What do you need for this position? 

• Bachelor’s degree or equivalent experience 

• 2+ years of pharmaceutical or B2B sales experience 

• Previous virtual/contact center sales experience required 

• Strong technical acumen 

• Strong work ethic and ability to build rapport quickly 

• Positive attitude and adaptability 

• Open to and actively solicits feedback for professional growth 

The base pay range for this position is $42K – $78K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. 

About Inizio Engage 

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

 
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. 

 
To learn more about Inizio Engage, visit us at: https://inizio.com/ 

Equal Opportunity & Inclusion 

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. 

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.  

Candidate Use of Artificial Intelligence in Interviews 

 
As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.