Role overview

Qualifications

5+ years of Product Management experience
Direct experience owning an agentic product or AI-agent experience in production
Track record of owning the roadmap and delivery for internal platforms
Exceptional cross-functional communication skills

Responsibilities

Lead day-to-day product management for the AI assistant
Shape and improve prompt effectiveness and execute prompt tuning
Define ambiguous performance measures and monitor success metrics
Drive User Acceptance Testing (UAT) and manage stakeholder updates

Key facts

Remote from: Brazil, Colombia, Argentina, Bolivia, Peru
Full time
Senior (5-10 years)
Product Manager (Tech)
English

Hard skills

Product Management Intelligent Agent Technology Ecosystems Salesforce Observability Change Management

Other skills

Communication
Collaboration

About the company

In All Media

IT Services & IT Consulting

In All Media is a trailblazing Nearshore Managed Service Provider, laser-focused on Team Augmentation for software development. We craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Austin headquarters anchors our global reach, with a diverse talent pool distributed across the Americas, Europe, and Asia. This allows us to execute our Nearshore model efficiently in all three regions. Since our inception, we have employed an agile, remote, and distributed model, allowing us to tap into the world's finest technical talent, regardless of location, adapting methodologies like SAFe to perfectly align with our client's needs. We source our exceptional talent from Coderfull, our exclusive community boasting over 5,000 rigorously vetted engineers. Our teams are formed and trained within this community, with specialized interest groups focusing on cutting-edge technologies making In All Media a true Community Lead Enterprise. Our Community teams have a proven track record of collaboration, in-depth knowledge of each other's strengths, and exceptional team dynamics. This synergy results in rapid onboarding, heightened productivity, and an unwavering commitment to success. Our teams embrace flexibility and benefit from a thriving community spirit, abundant career growth opportunities, and a stable compensation model. Our proprietary Community Management platform streamlines talent management, empowering them to efficiently handle daily work, career development, and administrative tasks. AI has captivated our community with its potential to revolutionize our industry so we are harnessing AI to augment, not replace, human skills investing heavily in AI tools, training, and partnerships, to increase our team’s productivity and guide our clients toward a future-ready AI adoption strategy. Experience the In All Media difference today.

Company details

IndustryIT Services & IT Consulting

Company size1001 - 5000

Links

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Job description

📌 Position: Senior AI Product Manager

Location: Remote from LATAM

Contract Type: Full-time vendor with https://inallmedia.com/

Time Zone Alignment: US Time Zones (EST/CST/PST overlap)

🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

🚀 Project Overview You will be taking ownership of the continued evolution of an enterprise-grade, AI-powered IT help experience built directly into Slack for a massive global organization. This product is being positioned as the primary "front door" for all internal IT help across the company.

The objective of this project is to scale and iterate on this AI-enabled service workflow. Through rapid experimentation, you will optimize the system so that it can autonomously resolve technical issues, seamlessly coordinate with human support desks, and deliver highly accurate, automated assistance at an enterprise scale.

🔍 Key Responsibilities

End-to-End Product Management: Lead day-to-day product management for the AI assistant, including scoping, prioritization, requirement writing, defining acceptance criteria, and backlog management within an Agile framework.
AI Agent Tuning & Optimization: Shape and improve prompt effectiveness, evaluate workflows, execute prompt tuning, and proactively mitigate common quality, trust, and hallucination issues.
Metric Development & Data Analysis: Define ambiguous performance measures, monitor success metrics, and translate complex data findings into actionable roadmap decisions.
Cross-Functional & Support Operations: Partner closely with engineering and Support Operations teams to improve troubleshooting, escalation routing, fulfillment loops, and AI response quality.
Rollout & Validation: Drive User Acceptance Testing (UAT), plan rollout readiness, manage stakeholder updates, and execute rapid, iterative lifecycle changes.
Executive Facilitation: Own the preparation and facilitation of bi-weekly product syncs and reviews with the IT Leadership Team.

💡 Must-Have Skills

5+ years of Product Management experience, with a proven ability to operate as an independent individual contributor with minimal oversight.
AI & Agentic Core Stack: Direct experience owning an agentic product or AI-agent experience in production. Must possess a strong understanding of agent workflows, prompt engineering, and evaluation systems.
Platform Ownership: Track record of owning the roadmap and delivery for internal platforms, workflow tools, service experiences, or knowledge-grounded AI systems.
Core Tools & Ecosystems: Direct experience building Slack-based or chat-based product experiences, coupled with ticketing/service workflows like Jira Service Management (JSM).
Agile Collaboration: Exceptional cross-functional communication skills, with extensive experience collaborating with engineering, data analytics, and operational teams in ambiguous environments.
Experience working in Agile teams and 100% remote environments.
Fluent English for daily communication.

🌟 Nice-to-Have Skills

Domain Expertise: Prior experience in IT support, employee service desks, or internal help and productivity domains.
Advanced Agent Platforms: Familiarity with Salesforce Agentforce or similar enterprise-grade AI agent platforms.
Operations & Feedback Infrastructure: Experience setting up CSAT scoring, observability frameworks, closed-loop feedback systems, or managing multilingual/global rollouts.
Change Management: Strong understanding of change management practices to drive user adoption of new workflows and AI-driven experiences.

🌐 Time Zone & Collaboration The role requires collaboration with teams aligned to US Time Zones. Flexibility to overlap a few hours with North American business hours (EST/CST/PST) is expected to ensure seamless synchronization with cross-functional teams and leadership.

💬 Language All interviews, documentation, and daily communication will be in English.

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