Receptionist

Remote Receptionist

ABOUT THE COMPANY

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the US market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.

Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

ABOUT THE ROLE

As a Remote Receptionist dedicatedly paired with one of our high-growth international clients, you will be the virtual face and voice of their business. This is a critical, client-facing role that directly shapes the first impression for their clients, partners, and team members.

We are looking for a highly polished, friendly, and exceptionally organized professional who can manage communications, coordinate scheduling, and provide seamless administrative support to keep their operations running smoothly. While this is a fully remote role, you will collaborate closely with their internal teams to ensure clients receive exceptional service every step of the way.

WHAT YOU’LL BE DOING

• Virtual Call Routing: Answer and direct incoming calls in a highly courteous, professional, and welcoming manner.
• Inquiry Management: Monitor and respond to emails and online inquiries promptly, professionally, and efficiently.
• Calendar Coordination: Schedule appointments and actively manage calendars and meeting room slots for staff as needed.
• Client Advisory Support: Provide general information about the company, products, or services to clients and customers with complete clarity.
• Record Management: Maintain accurate, real-time records of client interactions and update database information in the CRM system.
• Administrative Assistance: Help with light administrative tasks including data entry, document preparation, and system organizing.
• Office Procurement Support: Coordinate and manage the virtual ordering of office supplies and administrative essentials.
• Meeting Coordination: Handle local coordination tasks such as placing lunch orders for scheduled on-site team meetings.
• Internal Collaboration: Communicate effectively with internal teams and departments to ensure overall operational harmony.

WHAT WE’RE LOOKING FOR

• Experience: Proven experience in a receptionist, customer service, or administrative support role is required.
• Education: Bachelor’s Degree required.
• Communication: Flawless verbal and written communication skills in English with a highly polite and confident speaking voice.
• Remote Readiness: Ability to work independently, stay productive, and maintain high motivation in a virtual environment.
• Organizational Skills: Strong multitasking abilities with the capacity to prioritize overlapping deadlines under pressure.
• Technical Proficiency: Comfortable navigating technology, including virtual phone systems, email platforms, scheduling software, and video conferencing tools.
• CRM Familiarity: Prior experience working with CRM systems or customer service platforms is highly preferred.
• Discretion: A high level of professional maturity and the ability to handle sensitive, confidential client information with absolute discretion.

KPIs TO MEASURE SUCCESS

• Punctuality, attendance consistency, and availability during shift hours.
• Call routing accuracy, response speeds, and message clarity.
• Client satisfaction ratings and positive feedback.
• Accuracy and completeness of data updated within CRM systems.
• General responsiveness and coordination support with internal departments.

COMPENSATION & BENEFITS

• Base Salary: Market Competitive.
• Allowances: Premium Internet, Electricity, and Wellbeing allowances.
• Performance Bonuses: Based on individual performance and task execution targets.
• Annual Growth: Performance-based increments.