Operations Specialist

At SAPI, we create, customize, finance, and oversee unique financing solutions. Our goal is to enhance liquidity in the global payment ecosystem by offering a comprehensive API for business credit products. We're excited to find a proactive and quality-oriented Operations professional to join our team!

About the Role

We're on the lookout for a passionate and detail-focused Operations Specialist to help us boost our operational activities and provide outstanding services to our clients and partners. In this role, you'll take on a variety of tasks, from managing client relations to overseeing product operations, all while striving to enhance our overall service quality.

Key Responsibilities

• Perform final quality checks and oversee the full product lifecycle.
• Provide operational support to partners, ensuring high-quality execution and resolving data discrepancies.
• Monitor ongoing account performance and manage complex schedules, ensuring data accuracy and integrity across the system.
• Maintain precise analytical reports on product performance.
• Coordinate with other teams to innovate and optimise cross-functional processes for enhanced automation and efficiency.

Requirements

• Bachelor's degree or relevant experience.
• Proficient in English, both written and verbal.
• Tech-savvy with a willingness to learn new software tools.
• Strong attention to detail to ensure accuracy in data handling and reporting.
• Excellent communication skills for effective teamwork and client interactions.
• Ability to multitask and prioritise in a fast-paced environment.
• Commitment to providing outstanding customer service.
• Proactive attitude with the ability to work independently.
• Team player who can collaborate with various teams.

Benefits

• Transparent salary structure and progression, with annual consideration for a pay rise.

• Hybrid - 1 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home, and our core working hours are 8 am to 4 pm UK time
• 20 days annual leave - plus VN bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• Generous parental leave
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.