Production Operations / O&M Engineer

Production Operations / O&M Engineer 

ROLE 

We need an experienced Production Operations / O&M Engineer at the Internal Revenue Service (IRS). This position supports the IRS Enterprise API Gateway Modernization and Operations (EAGMO) effort, providing round the clock operational support for the agency's gateway platform. In this role, you will provide 24x7x365 monitoring and production operations across the legacy and new gateway environments, perform incident triage and P1 response within ServiceNow SLAs, deliver root cause analysis, execute patch and vulnerability remediation support, maintain performance dashboards and reporting, run backup/restore and DR testing, and perform post change smoke testing. This is a full time opportunity. We can offer a competitive salary, and a comprehensive benefits package. Appy today! 

RESPONSIBILITIES 

• Provides 24x7x365 monitoring of the EAG platform and executes day-to-day production operations across the legacy IBM webMethods environment, the new API Gateway product, and any approved dual-run period.  

• Performs incident triage and response consistent with the 30-minute ticket assignment and 4-hour resolution target for P1 incidents, escalating and documenting per ServiceNow requirements.  

• Delivers root cause analysis for P1 incidents within 5 business days and drives corrective/preventive action to reduce recurrence.  

• Executes patch and vulnerability remediation support in accordance with IRS timelines and POA&M requirements (while IRS retains cybersecurity risk-acceptance authority).  

• Maintains performance dashboards, monitors latency/throughput/error-rate/availability metrics, and produces the Monthly O&M Performance Report and Quarterly Trend Analysis Report.  

• Executes backup/restore procedures and quarterly restoration testing, and supports IRS disaster recovery exercises.  

• Performs post-change smoke testing and operational readiness validation following production changes, incident remediations, or currency events. 

REQUIRED SKILLS/EXPERIENCE 

• 7 years of experience performing similar duties to this role 

• Experience with 24x7 production support, incident triage, ServiceNow, RCA, monitoring, patch/vulnerability remediation support, backup/restore, DR support, operational reporting, and production readiness within approved EAG boundaries. 

REQUIRED EDUCATION / CERTIFICATIONS 

• Bachelor’s degree in Computer Science, IT, or related field 

• MBI is preferred 

LOCATION 

• Remote – Preferred to be based in National Capital Region 

CLEARANCE 

• U.S. citizenship or lawful permanent resident is required 

• Ability to obtain IRS Minimum Background Investigation security clearance  

CLIENT 

• IRS, Enterprise API Gateway Modernization and Operations (EAGMO) 

WORK HOURS 

• 40 hours per week 

• 8 hours per day 

EMPLOYMENT CLASSIFICATION 

• Employment Classification Eligibility — W2   

RELOCATION 

• Not eligible for relocation benefits 

COMPENSATION 

• Salary range: $120,000 – $140,000 

• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options 

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.  

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.