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Technical Account Manager

Role overview

Responsibilities

  • Own platform usage and adoption KPIs across assigned clients.
  • Lead onboarding and training sessions for clients after platform access is granted.
  • Run product demos and explain key Elevate features in a clear, client-friendly way.
  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
  • Proactively introduce new platform features, dashboards, AI tools, and agents.
  • Identify adoption gaps and create action plans to increase active platform usage.
  • Collect client feedback and translate it into clear product and data recommendations.
  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
  • Support Sales and Client Services teams with technical product expertise when needed.

Key facts

Other skills

  • Problem Reporting
  • Technical Acumen
  • Communication
  • Collaboration

About the company

AI Digital logo

AI Digital

AdTech & Programmatic Advertising

AI Digital is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. We combine hands-on expertise with AI transformation—through leadership strategy workshops, practical trainings, custom builds, and ongoing innovation-as-a-service—to drive outcome-focused media performance. We meet clients where they are and help them move fast, whether they’re navigating fragmented platforms, breaking free from walled gardens, or operationalizing AI for real-world results. No bias. No black boxes. Just performance. Why Clients Choose AI Digital - AI-enhanced planning and forecasting in under 30 seconds - Custom KPI engine + proprietary metrics like the Impact Score and Accountability Score - 99.9% premium supply access, no DSP bias - Real-time optimization powered by machine learning and expert oversight - Dedicated consulting to future-proof your AI readiness We don’t just promise AI transformation - we deliver it. We don’t replace expertise, we amplify it.

Company details

IndustryAdTech & Programmatic Advertising
Company size501 - 1000

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Job description

  • Own platform usage and adoption KPIs across assigned clients.

  • Lead onboarding and training sessions for clients after platform access is granted.

  • Run product demos and explain key Elevate features in a clear, client-friendly way.

  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.

  • Proactively introduce new platform features, dashboards, AI tools, and agents.

  • Identify adoption gaps and create action plans to increase active platform usage.

  • Collect client feedback and translate it into clear product and data recommendations.

  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.

  • Support Sales and Client Services teams with technical product expertise when needed.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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