Role overview

Qualifications

8+ years of software engineering experience
Strong expertise in Java and Spring Boot
Deep experience with MySQL
Hands-on experience with Redis for caching

Responsibilities

Design and architect scalable, secure, and high-performance backend systems
Build and optimize low-latency applications for high-throughput workloads
Lead technical design discussions and define architecture best practices
Collaborate with product managers and engineering teams to deliver reliable platform capabilities

Key facts

Remote from: India
Full time
Senior (5-10 years)
Software Architect
English

Hard skills

Java (Programming Language) MySQL Amazon Web Services Redis High Performance Computing Distributed Computing Microservices Event-Driven Programming Apache Kafka Kubernetes Terraform CI/CD Infrastructure Automation Artificial Intelligence Chatbot Software As A Service (SaaS) Technical Leadership

Other skills

Problem Solving

About the company

Netomi

Artificial Intelligence & Machine Learning Services

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup

IndustryArtificial Intelligence & Machine Learning Services

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Netomi is looking for a highly experienced Software Architect to join its Core Platform team. The ideal candidate will have strong hands-on experience building scalable, low-latency, high-performance backend systems using Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS.
This role requires someone who can design robust platform architecture, guide engineering teams, solve complex technical problems, and ensure systems are built for scale, reliability, and performance.

Key Responsibilities

Design and architect scalable, secure, and high-performance backend systems for Netomi’s core platform.

Build and optimize low-latency applications capable of handling high-throughput workloads.

Lead technical design discussions and define architecture best practices across engineering teams.

Work extensively with Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS.

Own performance tuning, database optimization, caching strategies, and distributed system design.

Collaborate with product managers, engineering leaders, DevOps, and QA teams to deliver reliable platform capabilities.

Review code, mentor senior engineers, and drive engineering excellence.

Ensure platform components are resilient, observable, maintainable, and production-ready.

Make architectural decisions around microservices, APIs, cloud infrastructure, scalability, and deployment patterns.

Identify technical risks and proactively propose solutions.

Required Skills and Experience

8+ years of software engineering experience, with strong backend/platform engineering exposure.
Strong expertise in Java and Spring Boot.

Deep experience with MySQL, including schema design, indexing, query optimization, and transaction management.

Hands-on experience with Redis for caching, rate limiting, queues, or low-latency data access.

Strong cloud experience with AWS, especially production-grade deployments.

Experience working with Docker and containerized applications.

Hands-on experience with AWS ECS or similar container orchestration platforms.

Proven experience designing and building low-latency, high-performance applications.

Strong understanding of distributed systems, microservices, REST APIs, event-driven architecture, and system scalability.

Experience with monitoring, logging, debugging, and production incident resolution.

Strong problem-solving, ownership, and technical leadership skills.

Good to Have

Experience with Kafka, SQS, SNS, or other messaging/event-streaming systems.

Experience with Kubernetes, Terraform, CI/CD pipelines, and infrastructure automation.

Exposure to AI, chatbot, automation, or SaaS platforms.

Experience leading architecture for large-scale multi-tenant systems.

Ideal Candidate

The ideal candidate is a hands-on architect who can think at system level, write clean and efficient code when required, mentor engineers, and make strong technical decisions for a high-scale core platform environment.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.