Lighthouse
Computer Software / SaaS
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Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
What you will do
As a Client Success Specialist, you'll play a pivotal role in our mission to help hoteliers optimize their direct booking strategies. You'll be responsible for onboarding, managing, nurturing and growing relationships with our existing clients, ensuring they receive the highest value from our solutions. As a trusted partner, you’ll use data-driven insights and proactive support to empower clients, driving their success and fostering long-term, meaningful partnerships.
Where you will have impact
About our team
Our Client Success team is made up of collaborative, strategically-minded experts with experience and passion for the tech and travel industries. We’re united by one common goal: boosting our clients' direct channel performance across key metrics such as revenue, conversion, bookings, reducing OTA dependency, among others. As trusted strategic consultants, we combine deep industry knowledge with a passion for innovative technology to deliver meaningful results. Our solutions and guidance are always backed by data-driven insights. Above all, every win for our clients is a win for us – we celebrate their success as if it were our own, working together to build lasting, impactful partnerships.
What's in it for you?
Who you are
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
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