• Provide general administrative support, including managing documents, Google Drive, and office systems
• Process client invoices in the ShiftCare platform (training provided)
• Process supplier invoices for payment and assist with payment processing
• Answer incoming phone calls and direct enquiries to the appropriate team members
• Coordinate the onboarding of new staff and clients
• Maintain and update the ShiftCare CRM, including staff compliance, client records, and shift scheduling
• Assist with payroll administration as required
• Manage the staff training calendar by enrolling staff in training courses and sending reminders for overdue training
• Generate monthly Aged Care statements
• Handle inbound enquiries professionally and efficiently
• Prepare management meeting agendas, take meeting minutes, and distribute them to the team
• Format business documents and reports
• Monitor and maintain the Incident Register
• Manage office stationery and order supplies as required
• Provide administrative support to other team members as needed
• Utilize AI tools to improve productivity, streamline administrative tasks, and enhance workflow efficiency where appropriate
Client Information
The Company is a dedicated care services provider focused on supporting individuals in maintaining their independence, wellbeing, and quality of life at home. It delivers personalised services across disability, aged care, and community care sectors, including in-home support, personal care, and health assistance, using a person-centred approach that promotes dignity, independence, and meaningful daily living.
Must Haves
• This role is only open to Filipinos permanently residing in the Philippines
• 3–5+ years of experience in an administrative or office support role
• Experience using ShiftCare CRM
• Experience with Xero
• Previous payroll administration experience
• Working knowledge of the NDIS
• Working knowledge of the Support at Home Program within the Aged Care sector
• Advanced proficiency in Google Workspace (Google Drive, Docs, Sheets, Gmail, etc.)
• Strong computer literacy and the ability to quickly learn new software and systems
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to work independently, take initiative, and solve problems effectively
• Ability to maintain confidentiality and handle sensitive client information with discretion
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
