Role overview

Qualifications

7+ years of experience in HR Operations, People Operations, or HR Administration
Experience supporting employees across multiple countries or regions
Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance
Strong communication and stakeholder management skills

Responsibilities

Own HR operations across the global employee lifecycle, including onboarding, transfers, promotions, and offboarding
Build and improve HR processes, policies, and SOPs that can scale across multiple countries
Oversee global HR systems, employee records, reporting, and data governance
Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable

Key facts

Remote from: China
Full time
Senior (5-10 years)
English

Hard skills

HR Operations Payroll Processing Employment Applications Process Improvement Data Governance

Other skills

Operations
Communication
Detail Oriented
Problem Solving

About the company

Bjak

Insurance

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team's core strengths are in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services, that were previously inaccessible or difficult to understand. If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Company details

Company typeScaleup

IndustryInsurance

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is to help people get more from their money every day.

We have teams working around the world, with over 20 nationalities across our offices and remote locations. We are looking for people who enjoy building, improving, and solving problems.

About the Role

You will lead HR Operations for BJAK's global team.

You will own the operational foundation that supports employees across multiple countries, ensuring HR processes are accurate, compliant, and scalable as the company grows.

This is a hands-on role. You will build and improve HR processes, manage global HR operations, and work with local partners and vendors to ensure a consistent employee experience across different markets.

What You Will Be Doing

Own HR operations across the global employee lifecycle, including onboarding, transfers, promotions, and offboarding
Build and improve HR processes, policies, and SOPs that can scale across multiple countries
Oversee global HR systems, employee records, reporting, and data governance
Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable
Ensure HR operations remain accurate, compliant, and audit-ready across all locations
Improve operational efficiency through process redesign, automation, and system improvements
Lead and develop the HR Operations function while partnering with leadership to support global expansion

What You Will Need

7+ years of experience in HR Operations, People Operations, or HR Administration
Experience supporting employees across multiple countries or regions
Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance
Experience building and improving HR processes in a fast-growing company
Strong operational mindset with high attention to detail
Comfortable balancing hands-on execution with process improvement
Strong communication and stakeholder management skills
Ability to work across different countries, cultures, and time zones

Location

This role is remote, but candidates must be based in China. We are hiring specifically for this market, so applicants should already be based in China.

Language

English is our main working language across global teams. Strong English communication is required.

Interview Process

Our process is designed to move fast:

1. Online assessment or practical task

2. Role-specific interview

3. CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1 week from the start of the interview process. Candidates who complete assessments quickly will be prioritized.