Role overview

Qualifications

Strong project management fundamentals
Experience with contact center technology
Ability to manage scope, schedule, budget, and risks
Excellent stakeholder communication skills

Responsibilities

Own end-to-end delivery on client engagements
Manage contact center technology implementation
Oversee project management discipline across workstreams
Expand into future digital delivery projects

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
Project Manager
English

Hard skills

Project Management Stakeholder Communications Risk Management Intelligent Systems Budget Management

Other skills

Time Management

About the company

Allshore Talent

Staffing & Recruiting

At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (5% selection rate) Rapid talent matching (under 72 hours) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)

Company details

Company typeSME

IndustryStaffing & Recruiting

Company size51 - 200

Links

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Job description

About Condado

Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities.

With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.

About The Role

We're hiring a Project Manager to own end-to-end delivery on client engagements, starting with a contact center technology implementation and expanding into future digital delivery projects over time. This is a general digital delivery PM role rather than a single-platform specialist position, so you'll bring strong project management fundamentals across a variety of initiatives as the engagement grows.

You will own overall project management discipline (scope, schedule, budget, risk, and stakeholder communication) across current and future workstreams.

Location

This role is 100% remote for candidates located anywhere in the U.S., with the exception of the Salt Lake City and Kansas City areas. Occasional travel may be required for high priority team meetings or client meetings.

Candidates based in the Salt Lake City or Kansas City metropolitan areas should expect a more hybrid work arrangement, with periodic in person collaboration.