Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is seeking an experienced Total Rewards Project Manager to support the successful delivery of strategic initiatives across our global Benefits, Compensation, and Equity programs. Reporting to the SVP, Total Rewards, this role serves as the execution lead for key initiatives, ensuring projects are well planned, effectively coordinated, and successfully delivered across the Total Rewards portfolio.

Working closely with functional leaders, you bring structure, transparency, and accountability to complex, cross-functional initiatives while keeping stakeholders and executives informed throughout the project lifecycle. This role partners with leaders across Human Resources, Payroll, Finance, Legal, HRIS, Procurement, IT, Communications, and other business functions to coordinate activities, manage timelines, mitigate risks, and drive successful implementation.

Key Responsibilities:

• Lead the execution and delivery of multiple concurrent Total Rewards projects across Benefits, Compensation, and Equity

• Develop and maintain comprehensive project plans, timelines, milestones, dependencies, risk logs, issue trackers, and status reports

• Coordinate project activities across Human Resources, Payroll, Finance, Legal, HRIS, Communications, and other cross-functional stakeholders to ensure milestones and deliverables are achieved

• Facilitate project meetings, document key decisions, track action items, and drive accountability through completion

• Identify project risks, escalate issues appropriately, and recommend practical solutions to maintain momentum

• Prepare clear, concise presentations, dashboards, and project updates for leadership to support decision-making and alignment

• Support change management activities by coordinating implementation plans, stakeholder communications, and readiness efforts

• Track project budgets, implementation timelines, and deliverables

• Maintain project documentation and ensure consistent use of project management methodologies and tools

• Identify opportunities to improve project execution, coordination, and operational effectiveness across the Total Rewards function

• Drive process optimization initiatives that improve efficiency, scalability, data integrity, and employee experience

• Support mergers, acquisitions, and organizational changes by developing implementation plans, integration processes, and project documentation

Representative Projects:

• Global compensation program enhancements

• Executive and broad-based equity program initiatives

• Benefits program implementations and enhancements

• Pay transparency and regulatory compliance initiatives

• Global job architecture and compensation structure projects

• Annual compensation planning and Total Rewards operational initiatives

• HR technology enhancements impacting Total Rewards

• Cross-functional initiatives supporting organizational growth and transformation

• Mergers, acquisitions, and organizational integration initiatives

• Process automation and system integration projects

Required Qualifications:

• Bachelor's degree in Business, Project Management, Human Resources, or a related field

• 5 to 8 years of experience managing complex, cross-functional projects in a global organization

• Demonstrated success delivering multiple concurrent projects involving diverse stakeholders, competing priorities, and executive visibility

• Strong project planning and execution skills, including managing schedules, dependencies, risks, issues, and deliverables

• Excellent written and verbal communication skills with the ability to prepare executive presentations and status updates

• Proven ability to build relationships, influence without direct authority, and drive accountability across cross-functional teams

• Strong analytical, organizational, and problem-solving skills with attention to detail

• Experience managing multiple priorities while maintaining high-quality results

• Proficiency with project management tools such as Smartsheet, Microsoft Project, Monday.com, Asana, Jira, or similar platforms

Preferred Qualifications:

• PMP certification or equivalent

• Experience supporting Human Resources, Total Rewards, Finance, Payroll, or similar enterprise functions

• Experience with HRIS platforms, reporting tools, or analytics solutions such as Power BI or Tableau

• Experience supporting HR implementations, process improvement initiatives, or mergers and acquisitions

• Familiarity with automation, AI-enabled productivity tools, or continuous improvement methodologies

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.