Genesys
Customer Experience & Contact Centers
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Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Genesys Cloud Services, Inc. seeks a Senior Software Engineer in Menlo Park, CA. **Telecommuting allowed for this position.**
Job description as advertised: Develop new features and components for voice network infrastructure. Perform monitoring, analysis, and support of both internal and customers’ infrastructure. Design new software features through agile development practices including chartering, storymapping, and regular stand-up meetings. Implement new features and work with support services to correct any software defects found in the field and monitor platform components. Write unit and integration tests and stay current with industry developments and new trends. Work closely and collaboratively with team members. Follow best practices for security, logging, metrics and test automation as they relate to new development. Serve as technical owner for cross-team projects and coordinate efforts through the development and release process. Guide features through deployment and into production. Understand and comply with PCI and HIPAA. Adhere to Genesys Code of Business Conduct and Ethics. Telecommuting allowed for this position.
Minimum Qualifications: The position requires a Master’s degree in Computer Science, Analytics, Statistical Modeling, or a related field of study plus one (1) year of experience in related occupation with software engineering experience. Position requires any amount of experience in ALL of the following:
Salary range: $161,637 to $171,637 annually.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,000.00 - $212,800.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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