Role overview

Qualifications

3+ years of customer service phone experience, ideally with wholesale accounts or international customers.
Excellent phone presence, clear communication, and strong listening skills.
Highly organized, detail-oriented, and able to work quickly without sacrificing accuracy.
Strong interpersonal skills and the ability to adapt to different customer needs.

Responsibilities

Receive, process, and verify distributor orders.
Provide order status updates and product information.
Manage order changes, returns, cancellations, and billing questions.
Review monthly distribution sales reports for trends.

Key facts

Remote from: California (USA)
Full time
Sales Support Specialist
English

Hard skills

Sales Reporting Transitional Bilingual Education

Other skills

Customer Service
Microsoft Office
Communication
Detail Oriented
Organizational Skills
Social Skills
Multitasking
Problem Solving

About the company

WPS - Educational and Psychological Assessments

A family business since 1948, WPS publishes psychological and educational assessments that practitioners trust. Our products allow Helping Professionals to accurately screen, diagnose, and treat people in need. As an independent test publisher, we respond quickly to the evolving demands of the assessment community. Our collaborative approach creates lasting relationships and fosters continued innovations throughout our work. Where others see limits, we see potential. WPS helps clinicians and educators redefine possibilities for the families they serve.

Company details

Company typeSME

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Distribution Sales Specialist

Deliver white-glove service to WPS distribution partners around the world.

ROLE

Distribution Sales Specialist

SCHEDULE

Full-time, Monday-Friday

LOCATION

Remote

DEPARTMENT

Sales

FLSA

Non-exempt / hourly

BEST FOR

Relationship-focused customer service pros

Be the trusted point of contact for WPS distribution partners. In this role, your attention to detail, service mindset, and follow-through help domestic and international partners get the support they need quickly and accurately.

THE OPPORTUNITY

WPS products support clinicians, educators, and psychologists who work with children, families, and communities. As a Distribution Sales Specialist, you will help make sure those tools move smoothly through our distribution partner network.

You will manage the full distribution experience, including order processing, account questions, billing support, shipment tracking, returns, onboarding, partner communications, and sales reporting. You will also support the Key Account Manager by identifying trends and growth opportunities through strong service and careful data review.

WHAT YOU WILL DO

Partner Support & Orders

• Receive, process, and verify distributor orders

• Provide order status updates and product information

• Manage order changes, returns, cancellations, and billing questions

• Follow department policies with care and consistency

White-Glove Service

• Support domestic and international distribution partners

• Respond to inquiries with accuracy and warmth

• Coordinate onboarding calls for new partners

• Flag service concerns and follow through on resolution

Sales Insight & Communication

• Review monthly distribution sales reports for trends

• Prepare sales reports for management

• Coordinate pricing and marketing updates

• Support quarterly newsletters and track content impact

SUCCESS IN THIS ROLE LOOKS LIKE

Reliable Partner Experience

• Partners receive timely, accurate, and friendly support

• Orders and requests are handled carefully from start to finish

• New partners understand WPS distribution policies and expectations

Strong Sales Support

• Sales history and feedback are used to identify opportunities

• The Key Account Manager has organized, dependable account support

• Communication is proactive, clear, and well documented

WHAT WE ARE LOOKING FOR

• 3+ years of customer service phone experience, ideally with wholesale accounts or international customers.

• Excellent phone presence, clear communication, and strong listening skills.

• Highly organized, detail-oriented, and able to work quickly without sacrificing accuracy.

• Strong interpersonal skills and the ability to adapt to different customer needs.

• Ability to multitask, prioritize, and follow through in a fast-moving environment.

• Microsoft Office skills, especially Word and Outlook. Bilingual skills are a plus.

SCHEDULE & WORK ENVIRONMENT

This is a full-time remote, non-exempt position. Work hours are Monday through Friday, generally beginning and ending between 7:30 a.m. and 4:00 p.m., with a meal period and rest breaks. Occasional paid overtime may be needed based on business needs. No travel is required.

WHY WPS

WPS offers the energy, agility, and collaboration of a growing company within a stable, family-owned organization that has been serving professionals for more than 75 years. We publish educational and psychological assessments that help professionals screen, diagnose, and support people in need.

We encourage optimism, collaboration, growth, and relationships that last.

Ready to bring care, accuracy, and partnership to a role that matters? Apply through the WPS careers portal and help us support the partners who bring WPS tools to professionals around the world.

EQUAL OPPORTUNITY

WPS is an Equal Opportunity Employer. We encourage qualified applicants from all backgrounds to apply. At this time, WPS is unable to provide visa sponsorship.

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