VP, Enterprise Client Success

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array’s most strategic and high-value accounts. This role owns the strategy, execution, and performance of enterprise client relationships, with a focus on retention, expansion, and measurable client impact. The VP serves as a senior partner to key customers while building the systems, talent, and cross-functional alignment required to drive durable growth across the portfolio.

You will:

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth
• Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
• Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
• Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
• Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products
• Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
• Establish feedback loops that translate client insights into product and business improvements
• Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity
• Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech
• Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
• Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes
• Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments
• Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations
• Deep experience driving revenue growth through expansion strategies and long-term relationship management
• Operational rigor with the ability to implement scalable processes, metrics, and forecasting models
• Strong business judgment and ability to connect client needs to product and commercial strategy
• Experience in financial services, fintech, or credit-related industries preferred
• Entrepreneurial mindset with a bias toward ownership and accountability
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $200,000 + for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: Meet members of the leadership team, How We Work

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.