Role overview

Qualifications

3+ years in a customer-facing role — sales, account management, or high-touch service
Ability to take initiative and follow through
Strong written and verbal communication skills
Data-driven decision making

Responsibilities

Build and own relationships with prospective VIP players
Grow a strong VIP user base and customer loyalty
Run acquisition strategies to onboard and engage new players
Turn player activity data into platform improvements

Key facts

Remote from: California (USA), Oregon (USA), Texas (USA)
Full time
Mid-level (2-5 years)
Business Development Associate
English

Hard skills

Customer Acquisition Management Event Scheduling Account Management Sports Marketing Video Game Development

Other skills

Relationship Management
Sales
Communication
Rapport Building

About the company

Underdog Fantasy

Sports Betting & iGaming

We’re the fastest-growing sports gaming company ever. Our mission is to build innovative games and products for American sports fans. Founded in 2020, our team built three of today's most widely played fantasy games and successfully launched the largest contest in the history of fantasy sports: a $15M NFL Best Ball tournament -- and there’s a lot more to come! Underdog’s modern tech environment and in-house product development allow us to continuously deliver the best experiences for our users.

Company details

Company typeScaleup

IndustrySports Betting & iGaming

Company size201 - 500

Links

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Job description

At Underdog, we make sports more fun.

Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days.

We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction markets, all united in one seamless, simple, easy to use, intuitive and fun app.

Underdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. If that’s you, come join us.

Winning as an Underdog is more fun.

About the role

Underdog's VIP program is how we turn our biggest fans into our best customers — and this role owns that relationship end to end. As a VIP New Business Associate, you'll be the person our highest-value prospective players talk to, and the one who decides whether that relationship turns into loyalty.

Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program
Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management
Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one
Turn player activity data and feedback into concrete platform improvements and new growth opportunities
Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up
Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

Who you are

You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction
You take initiative without being told what to work on, and you follow through until there's a result
You write and speak clearly, and you build real rapport with people you've just met
You use data and trends to decide what to do next, not just instinct
You can travel within your assigned state and work nights and weekends around games and events

Even better if you have

Corporate-level account management experience
Experience in the sports, gaming, or entertainment industry

Our target starting base salary range for this position is between $77,000 and $85,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.

What we can offer you

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
Home office stipend
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

We're a remote-first company and value in-person connection. That said, we expect everyone to gather 2-3 times per year for team and company offsites, trainings, and more.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

California Applicants: Review our CPRA Privacy Notice here.

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