Commercial Banking Product Support Specialist

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

Responsible for day-to-day support of business members, on-boarding of commercial banking products and services, assist in effective operation of the online banking platform, and CB sales support. This is accomplished by providing exceptional service by demonstrating the core service standards of the credit union.

RESPONSIBILITIES

• Complete Commercial Banking product service implementation, maintenance, modification, and service requests.
• Responsible for initial and ongoing training for all Commercial Banking products, including but not limited to ACH origination, business online banking, positive pay, sweeps, remote deposit capture, and online wire origination.
• Provide direct support for internal partners and external members pertaining to business deposit accounts, treasury management products, and technical inquiries.
• Assist management and product partners in the development of new services or the modifications of existing services
• Understand and adhere to regulatory requirements and policies, including BSA, AML, and OFAC.

CONTROL RESPONSIBILITIES

The Commercial Banking Product Support Specialist is responsible for ensuring that internal controls related to the duties being performed, as designed and implemented by management, are operating as intended. Any deviations from control procedures must be reported in a timely manner directly to the immediate supervisor for remediation.